Below is the main points should be covered in any support model.
1) Application overview
2) How to submit a ticket with screenshots
3) Support line (1st, 2nd, 3rd)
4) SLA per each support line & ticket priority
5) Tickets Priority P1, P2, P3 .. describe when a ticket can be P1 or P2 or P3
I need someone to write tecnical prposal for me.
Hi, This is Faisal Shahzad, Serving Incident Manager In a multinational Telecom company and pleased to confirm that I am available to fulfill the task as per the requirement.
15 freelanceria on tarjonnut keskimäärin 117$ tähän työhön
Hello Sir, I am having 5+ years working experience in technical writing and can help you to write proposal as per your requirements. Please share little brief information once. Thanks