Käynnissä

SimQuick engineering

1. (15%) Give a brief definition of “Human Factors Engineering.” In your own words, explain how it is related to industrial engineering.

2. (15%) Give a brief definition of “Operations Research”. In your own words, explain how it is related to industrial engineering.

3. (15%) Give a brief definition of “Quality Control.” In your own words, explain how it is related to industrial engineering.

4. (15%) Give a brief definition of “Supply Chain Management.” In your own words, explain how it is related to industrial engineering.

5. (40%) Your company operates a call center that runs for an 8 hour shift per day taking customer calls with product questions, ordering issues, etc. The current call volume is approximately 20 calls per hour (modelled using an Exponential distribution with a mean of 3 minutes). The call center currently has 10 phone lines, so it can handle at most 10 calls at once. If a customer calls and all 10 lines are in use (either with an agent or on hold), then the customer gets a busy signal and must call back later. If a call arrives and fewer than 10 lines are in use, then the call go directly to a customer service agent (CS), if available, or is put on hold. A typical call time can be approximated by a Normal distribution with a mean of 3 minutes and standard deviation of 2 minutes. There are occasions when the CS agents can’t resolve the callers concern and the call must be forwarded to a CS Supervisor (currently approximately 30% of the time). When this happens a typical supervisor call time can be approximated by a Normal distribution with a mean of 8 minutes and standard deviation of 3 minutes. The following figure represents the process flow for the call center.

Analyze the current configuration using the provided SimQuick model. The SimQuick model is configured to automatically run 5 CS staffing level scenarios (1, 2, 3, 4, and 5 CS agents), so you will see results by Scenario (each column) and they just happen to correspond to the number of CS agents employed! Determine the system performance in terms of customer service level, CS agent and supervisor utilization (also look at time blocked for additional insight), customer wait time and number of customers waiting (simulating an 8 hour days for 100 replications). What can you conclude about how to staff and operate the current situation? What is an acceptable level of customer service / wait time? What other information would you need to fully analyze the situation?

Taidot: projektinhallinta, Raportin kirjoittaminen, Tutkimus, Tutkimusten kirjoitus, Tekninen kirjoittaminen

Näytä lisää: showing results of some graduates mechanical engineering students from unitech worked overseas, mechanical engineering fitting and turning results that are needed at campus, indian engineering olympiad results, civil engineering hiring in dubai and new zealand for year 2016 fly now pay later, mobile software engineering ios later android, mobile software engineering (ios later android), curl analyze results, analyze film depicts effect genetic engineering society, download google search results directly excel, semester engineering results 2009 nie mysore, karachi board pre engineering year 2000 results, directly attack php site, format search results php mysql, mysql results page, php results page, football results xml, search results page php, top results google, xml football results, using analyze pdf, sample radio button quiz java results page, php script display query results, send form results sms, perl log mysql send results email

Tietoa työnantajasta:
( 11 arvostelua ) Columbia, United States

Projektin tunnus: #15425084

Myönnetty käyttäjälle:

25 $ USD 1 päivässä
(52 arvostelua)
5.7

3 freelancers are bidding on average $27 for this job

GITTechBAY

I am ready to work on your task as per the requirement , please message me - Thank you Relevant Skills and Experience Writing Proposed Milestones $35 USD - final NA

35 $ USD 1 päivässä
(1 arvostelu)
2.5
21 $ USD 1 päivässä
(6 arvostelua)
2.2