Suljettu

Customer Service Manager

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.

Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes information systems and organization mission by completing related results as needed.

Taidot: Tutkimusten kirjoitus, Tekninen kirjoittaminen, Raportin kirjoittaminen, Liiketoiminta-analyysi, projektinhallinta

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Tietoa työnantajasta:
( 0 arvostelua ) Madrid, Spain

Projektin tunnus: #20901904

12 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_18% %project_currencyDetails_sign_sub_19%/tunti tähän työhön

crispwriter

Hi, I'm experienced writer. I offer high quality services with unlimited revisions. I liked your project, and I'm very much interested. Please have a look at my profile: https://www.freelancer.com/u/crispwriter Just s Lisää

€15 EUR / tunti
(337 arvostelua)
7.7
funnyhoney

PMP certified project manager, MBA in marketing, business consultant, market researcher,writer in the field of business plans, presentations, SEO, social media, Adwords project management, presentations, marketing and Lisää

€16 EUR / tunti
(165 arvostelua)
7.6
topsolutions300

Specialization in Business Administration and Finance, over the last 6 years I have been successfully completed different projects of academic writings, research proposal, dissertations / thesis, business plans, projec Lisää

€12 EUR / tunti
(58 arvostelua)
6.1
okechukwu1

Hello! I would like to be considered for the position of your Customer Service manager. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role, I Lisää

€12 EUR / tunti
(8 arvostelua)
3.1
tariqdayme85

I have 12 years of experience as Project Manager and account manager, I am Prince2 practioner certified. I have good hands on MS project and other project management tools. I have handled small, medium and complex proj Lisää

€12 EUR / tunti
(2 arvostelua)
0.7
Maortizrodrigue5

servicio al cliente al reclutar, seleccionar, orientar, capacitar, asignar, programar, asesorar y disciplinar a los empleados; comunicar expectativas de trabajo; planear, monitorear, evaluar y revisar las contribucione Lisää

€13 EUR / tunti
(0 arvostelua)
0.0
Shahidthemanage

hy ! Gretting hope so you are doing good i have done Bachelors in Business Administration.i serve many companies as Project Manager . i will give you the best business idea , plans and rheir marketing techniques acco Lisää

€12 EUR / tunti
(0 arvostelua)
0.0
mercygracemacay

I have 3 years of experience as a human resources officer and possess a solid understanding of the skills and knowledge of the position entails. I oversee the hiring process to answer employee complaints and maintain r Lisää

€12 EUR / tunti
(0 arvostelua)
0.0
asehgal2000

I have a rich experience of more than 20 Years. I have been a technical recruiter, system administrator, manager, coach, and SME. I am well aware of the asks for this job and see myself fitting the bill perfectly.

€13 EUR / tunti
(0 arvostelua)
0.0
Clientservices91

Hi, I have a call center up and running with strict hiring process and can have the people to work for you 24/7. No investment required as it's already set up and units are available. You can have a phone interview wit Lisää

€18 EUR / tunti
(0 arvostelua)
0.0
NoopurBadkar

I have previous experience of working in the customer service team of Groupon UK (London ) , I will be very happy to work your customer service team . My previous experience lead me to becoming head of consumer fraud t Lisää

€18 EUR / tunti
(0 arvostelua)
0.0
darkokazankov1

Dear Sir, As I saw the announcement, I think that I am capable to apply for preparation of this project. Please provide me with further details about this project. Your sincerely, Darko Kazankov

€13 EUR / tunti
(0 arvostelua)
0.0