A Gold Coast based company have an immediate requirement for a motivated Online Customer Support Officer to join their dedicated and professional team. This is a challenging and rewarding role for the right candidate who is reliable and has a can-do attitude. The role starts as a Permanent/Full Time position for the right candidate. You will be answering customer inquiries, identifying issues, and resolving customer concerns.
Your responsibilities in this position will include:
Interacting with customers by phone, email and live chat in a friendly, supportive and efficient way
Identifying and resolving issues
Resolving customer complaints
Understanding our product range and assisting in online sales
Assisting customers on how to assemble and to use their products correctly
Maximizing customer satisfaction and ensuring a quality experience
To be considered for this role you will demonstrate:
Superior literacy and verbal communication skills
A passion for delivering exceptional customer service
High level of attention to detail and accuracy
An engaging and friendly personality
Ability to understand a diverse products range
Analytical thinking and problem-solving skills
Ability to adhere to company policies and procedures
Proven capability to resolve customer issues
Ability to multi-task and work unsupervised
Work efficiently and effectively in a high volume fast-paced environment
Work with a sense of urgency and a commitment to quality
16 freelanceria on tarjonnut keskimäärin 441$ tähän työhön
I have experience of 5 years in customer support, working on emails, chat and phone, (Multi-task). Your requirement exactly matches my skills. Reward me the job for best outcome.
I have experience in dealing with customer queries through email chats . worked with Australian client and UK Clients. 4 years of experience in total.
I already have a work experience as telecaller in Airtel office.. So u can believe me 100%in this job.. and I also running podcast( independent fm) with successful listeners.