Think about a business process you utilize regularly at work, home, or perhaps a process you are frustrated with at a service provider.
For this particular business process, perform the following:
1) Using a business process mapping tool (if you use something other than a Microsoft product, please include graphics in the report or PDF it for me) map the current process. Highlight problem areas in red. Where are the bottlenecks? Where is the service breaking down? Where are the inefficiencies?
2) Describe the current issues with the business process in terms of service, cost, or inefficiency. Think about the business process improvement steps and tools described in the week 6 and 7 lectures.
3) Create a new process map of your suggested improved business process.
4) Finally, define the intended outcomes of the changes you are recommending. Where might technology be utilized to improve processes or services? What is the impact on service, resources, products, etc?
Note: Please use 12 point font and double space your narrative sections. This should be about a 3-4 page assignment. Ensure that you cite and list any references.
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