Role & Description Building good customer relationship for the company. Act as a maintenance manager to continue inspecting the quality and performance of the existing services we have for our clients. Ensuring repeat customers by upselling products and services. Coordinate with the clients consistently for scheduling meetings and sending an update in service status/reports. Excellent ability in customer service support to take care of client concerns or complaints in a timely and professional manner. Maintain and improve customer satisfaction goals by creating customer output survey to know client’s feedback. Maintain accurate records and documents for all customer service activities and discussions. Collaborate and contribute (sales, executive management, project managers, developers) of creating the best solutions of improvement to help clients generate leads and sales.
Skills Manager Skills and Qualifications Proven working experience as a customer service manager Outstanding written and verbal communication skills in English. Excellent client-facing and internal communication skills Creative and efficient in Problem-Solving Good understanding of management practices and techniques. Proficiency in Microsoft Office and customer service software. Solid organizational skills including attention to detail and multitasking skills Ability to think strategically effective to improve customer support. Displays extensive working knowledge of the company standards and practices, including product and services to offer with our customers. Bachelor’s Degree in an appropriate field of study or equivalent work experience
21 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_18% %project_currencyDetails_sign_sub_19%/tunti tähän työhön
Hi! I'm Manager for an online store. I work with the clients of company and suppliers and partners keeps the relation and growth the sales in company I'm looking forward for you reply Thank you!
I am working in IT Industry for 3 years. Currently I am employee of IBM. I have enough experience of Industry standards and I deal with clients regularly. Let's discuss more in inbox.