our company distribute electronics/IT office automation products in india and few export markets.
We are looking for quality control services to improve our business processes related to customers.
You should have good knowledge of quality control manuals and strategies and good experience in multi disciplinary environments.
You have to create various tests for monitoring our Sales & Support department against their capability to meet customer requirements.
You may have to act as dummy customer on phone/email/chat and evaluate responces from our sales/support team and rate them against a Matrix and find deficiencies.
You need to also go thru the content presented by our team to the customers and check if its sufficient to meet customer requirements. You shall also find other methods according to quality control manuals.
This will be 2 months assignment where u need to spend some fixed hours every week (approx 15 hrs per week). ALl work needs to be done remotely.
11 freelanceria on tarjonnut keskimäärin 528 $ tähän työhön
Certified PMP and Experienced IT project manager will QA your teams! Over 10 years experience in testing and quality assurance. Bid is for 15 hrs per week for 2 months. PM me for details!