BI and Data Engineering Manager
Roles and Responsibilities
Creating Database Design and Architecture for Perch Product for 6 Major Contact Center namely Birkshire Hathway, EA Sports, Activision Blizzard , Adidas, Ascendion and Ecko Worldwide.
Implemented Hybrid Data Lake for all 6 Contact Centers.
Created both ETL and ELT Solutions as per case basis in Bronze, Silver and Gold Layers in AWS Redshift to be used by Any BI Tool. Tools Used Talend Open Studio and Airflow.
Used UIPath to automate all data dump from Avaya to S3 for various Used cases needed.
Enforced Tableau as Analytics Tool for Frontend Data Visualization Tool.
Created the First Version of Perch Product and Presented it to Clients. Client Acceptance Rate : Above 95%.
Kept Sharp Eye on Data Integrity with 0% Tolerance as this was for Contact Center operations.
Lead a Team of 4 and Mentored them.
Migrated Existing MySQL Solution for Services to AWS including migration of PL/SQL Codes.
Technologies Utilized : AWS Athena, AWS Redshift, Talend , Airflow, PuttY, MySQL and Tableau.