Stripe Failing Too Many Transactions through new SCA

Suljettu Julkaistu 3 vuotta sitten Maksettu toimituksen yhteydessä
Suljettu Maksettu toimituksen yhteydessä

Our failures/cancellations/timeout/blocked has increased by 400% in last months! The combined total of Feb/Mar is nearly more than total of previous 2 combined.

We are aware that the new SCA would have some effect but seems to be more issues underlying of the new SCA setup. We have customers receiving the code but then entering it 3/4 times and each time it not doing anything then redirecting back to checkout page with all their details removed.

We have customers not receiving text messages (this comes from bank side so not sure we can do anything here).

We have customers just failing full stop randomnly even when we enter details oursleves for them!

Please see attachment of another error that also occuring for first time.

We also noticed when exported these transactions most of them have no payment failed message vs last years generally had reason ie insufficent funds or similar

Stripe have basically said must be fraud (we had 0% chargebacks in 4yrs) this not fraud as some of these have ordered before off us. This is clearly SCA setup issue/plugin issue from Yith or our setup.

Ideally need processor expert with fluent English!

PHP WordPress HTML Stripe Payment Gateway Integration

Projektin tunnus: #29709470

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3 ehdotusta Etäprojekti Aktiivinen 2 vuotta sitten

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parmartanu10

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vladilavsuhovoy1

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gregtechnola9

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