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Statictis for RT3 (Request-tracker ticket system)

For our company we require to be able to retrieve statistics from our ticketing system.

The ticket system is an RT3.6.1 installation, running on Perl, MySQL 5.0, and php4.

Requirements for stats;

Total tickets opened for week XX on all queues

Total tickets opened for week XX on pre-selected queues

Total tickets opened per user on week/month/trimester base

Total tickets resolved per user on week/month/trimester base

Total tickets opened per week/month/trimester on custom field base (SLA, Priority, Market, Type).

Stats should be processed in raw numbers, and graphs.

Pre-selected queues and stats searches should be saveable. For example if stats are being generated for queues A, B, C, G, I, this should be able to save, so in the future only a specific week/month/trimester should be selected.

You should be available in the future to code more additions to the stats page. (And thus the script should be future proof, and well documented so changes can be made easily).

Pref. the stats should be integrated into RT3, but a separate php page is a possibility too.

Results should be easy exportable and graphs should easy savable.

An export of the RT3.6.1 database can be provided so you know what tables to read from.

This project is urgent, so we require quick delivery.

Taidot: PHP

Näytä lisää: rt3 ticket, rt3 ticketing system, rt3 sla, request tracker stats, request tracker sla, request tracker statistics, ticketsystem rt3, ticket system rt361 installation, what is graphs, what are graphs for, what are graphs, type of graphs, save searches, example of graphs, all type of graphs, rt3 ticketing, rt3 request tracker, request tracket rt3 sla, request tracker queue details php, service level agreement request tracker

Tietoa työnantajasta:
( 1 arvostelu ) Leidschendam, Netherlands

Projektin tunnus: #197808

2 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_26% %project_currencyDetails_sign_sub_27% tähän työhön


So, if project urgent - I can work all night. You must provide me access to site (ftp) and database (phpmyadmin etc.) as quick as possible.

$100 USD 1 päivässä
(4 arvostelua)

Hello, I have wide area experience in open source technology like php/c++/linux/so files/fusebox AND WINDOW based ASP,COM,DCOM,MTS,VB,VC++,VB.NET,ASP.NET,Flash. I have expertise in the development of the web applica Lisää

$100 USD 5 päivässä
(0 arvostelua)