Suoritettu

Resolve Support Ticket System Error

Support Tickets currently can only be "added" but not "updated". Attempt to "update ticket" by "Member" results in an error message

"The ticket priority field must have a value.

The support_category_id field must have a value."

A new ticket thus has to be created(added) for what should ordinarily be "ticket updates".

I currently go into the database to merge "added tickets"(ticket replies) to its originating ticket (parent).

The problem seems to be an SSL issue as the form action correctly redirects alternatively between "add ticket" and "update ticket" forms when the "submit response button" is clicked while non-SSL is in place and the following code within the file /mysite/system/application/views/members/[login to view URL] is in use.

<form action="{submit_url}" method="post" id="response-form" enctype="multipart/form-data">

If same code is retained while SSL is in place, a blank web page results on clicking the "Submit Response Button", apparently because the browsers are rejecting a redirection from a non-SSL source to an SSL web page.

When SSL is enabled and the following code within the file /mysite/system/application/views/members/[login to view URL] is modified as shown below, on clicking the "Submit Response Button", it only redirects to "Add Ticket Form" and so tickets can only be "added" and not "updated", as it currently is the situation.

<form action="[login to view URL]" method="post" id="response-form" enctype="multipart/form-data">

When SSL is enabled and the following code within the file /mysite/system/application/views/members/[login to view URL] is modified as shown below, on clicking the "Submit Response Button", it only redirects to "Update Ticket Form" and so tickets can only be "updated" and not "added"

<form action="[login to view URL]<?=$ticket_id?>#msg" method="post" id="response-form" enctype="multipart/form-data">

REQUIRED: Enabling the "Submit Response Button" to correctly alternatively redirect to "Add ticket Form" and "Update Ticket Form" as appropriate, on Member "Adding Ticket" and/or "Updating Ticket"

Please note that to prevent overwrite on theme and/or script updates, the relevant file is also within the current theme's custom templates folder on path /mysite/themes/main/tuscany_orange/custom_templates/[login to view URL] such that any changes will only be reflected on updating this file in the custom template folder.

JEM/JROX Script

php version 5.6.40

mysql version 10.2.27-MariaDB

Payment Terms : 100% Milestone Payment to be created on acceptance of project, to be released on completion.

Taidot: PHP, MySQL, Javascript, eCommerce, HTML

Näytä lisää: colfusion code support ticket system, code support ticket system coldfusion, aspnet support ticket system, support ticket system open source asp, pay per support ticket system, freelance web developer support ticket system, coldfusion based support ticket system, support ticket system ajax demo, support ticket system quickbooks, free support ticket system mysql, freeware php mysql based support ticket system, professional php support ticket system, support ticket system, support ticket system access db, support ticket system ajax, support ticket system flex, support ticket system integrates cb, support ticket system vb net code, joomla support ticket system

Tietoa työnantajasta:
( 5 arvostelua ) Ifako-Gbagada, Nigeria

Projektin tunnus: #21758299

Myönnetty käyttäjälle:

mingjie323

Dear Client. I have read your description with care. I can. I have rich experience like that before. Your project is very fit to my skills. If you would award it to me, I am sure that I can complete this project with H Lisää

$30 USD 2 päivässä
(22 Arvostelua)
5.0

4 freelanceria on tarjonnut keskimäärin 34$ tähän työhön

eliaa

Hello, I have gone through your requirements and understand what you need. I am a Web developer with 7 years experience I have used a lot of technology to implement my clients solutions. List of Services that i can hel Lisää

$30 USD 1 päivässä
(9 arvostelua)
3.7
seniordev0425

Hi, there. I have read your JD carefully. So, i feel that i can do it in short time. If you select me, i will provide you excellent result. Hope to work with you. Regards, James

$50 USD 2 päivässä
(2 arvostelua)
1.2
farhanalawi88

A can rebuild your application to easy our communication you can call me in whatsapp in 081220209020 iam from indonesia

$25 USD 4 päivässä
(0 arvostelua)
0.0