We're are an talent resource provider with over 2000 users spread globally. We have our own talent management platform, which is used by all our clients..
We have our helpdesk/support team, to provide technical assistance and customer care.
Currently, our helpdesk team is using a simple shared Google Sheet to log and track tickets. As our client-base is increasing, we're finding that the current method is lacking.
We'd like to implement a proper helpdesk & ticketing system. After evaluating several products, we've narrowed it down to osTicket.
We're looking for a well-experienced osTicket implementation & customization expert, who'll install, customize (if required), fine-tune, implement the software on a turn-key basis. Plus, provide training, on-boarding, and post-implementation production & Operational support (on an annual contract basis)
We would prefer to run the software on our own AWS infra, but are open to other hosting options..
We would require Changes to default osTicket look & feel, and are open to customized themes, skins, etc,..,
Please provide a DETAILED/GRANULAR Proposal, including but not limited to..
- Project Overview, Problem, Solution, Goals
- Complete Scope Of Work
- Delivery/Implementation Roadmap & Process
- Requirements, for you to implement,
- Timescales & Milestones (Including Pilot/testing)
- Additional Recommendations, services etc (Incuding Hosting options, if you can provide)
- Post Implementation Support Services
- Statement Of Work & Contract
- Implementation and Support Terms
- Payment Terms
- Client (our) resposibility
- General Provisions (if any)
Please feel free to revert back, in case you have any query or require further information.
ONLY APPLICANTS WHO'VE IMPLEMENTED osTICKET iIN A LIVE PRODUCTION/OPERATIONS ENVIRONMENT NEED APPLY .... WE WOULD REQUIRE PROOF/ REFERRALS OF IMPLEMENTATION.