Maintenance follow - up system Again

Maintenance follow - up system Simplified explanation of the system We provide maintenance services for networks and equipment We need a system that records the service request from the customer through the website Send the request to the people responsible for maintenance via SMS and email Determining the type of request is emergency, normal or periodic The system records the time and date of the request and reference number for the order A text message goes to the maintenance team The program sends emails and messages every 12 hours if the system is not opened and responds to the request After the team went to work and finished processing the problem or periodic visit The team makes a report on the type of problem, the reasons, the solution of the problem, the time spent the spare parts used, and whether the problem is solved or still needs parts or software If it is not resolved, the period of time required to resolve it must be recorded. The program sends notifications that the problem is still pending when the supposed date is reached. The notification system is not stopped until the problem is resolved and the request is closed. See the status of each request The stock system of the spare parts to be known what was used and the remaining parts What are the required parts and details? All orders are archived and can be returned upon request All reports can be printed out Access to all types of reports such as Basic routine reports plus: Monthly maintenance report, every three months, annual (customer names) and number Report by month (what works) Report by customer (all data) Report by Device Type (Server or Data Base or Other) Report the average time of completion of the work (according to the engineer) or overall Report according to the name of the engineer or assistant Report of spare parts used Report on spare parts remaining The most commonly used spare parts report Completed Requests Report Report of pending request And other reports that can improve the work as recommended by you Key users Admin has the authority to grant privileges in using system properties to other users Maintenance follow-up officer Engineers (writing reports and spare parts used) only Assistant engineer to write a (work done) We want the price of this system independent We want the price of adding this application to the Android app and everyone is connected to System, Android and website The properties of the android application are the same as the system properties, meaning that it performs the same function as the system Alerts, reporting and the same permissions for each user These requirements we see and we hope you advice any other proposals that improve the functioning of the system and improve the work better We want the system after the final modification to be ready to work with its (source code) for both the software and the android application Must have report page in Software and android for all kind of reports for example : By clientBy engineer (number of visits, time to finish, time to arrived )By assistant number of visits, time to finish, time to arrived )Time average time of service (all, by Eng. Or asst.)Must wanted spare parts (Monthly ,quarterly ,yearly,By type of service By type of system By Service ModelBy part type or Number By Operation System ,version Next visit time and type