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Live Chat portion of web app

I am currently developing an event-based web app which is live to the public for a set period of time and provides information to users. While an 'event' is live, there are also scheduled chat dates and times when live chat functionality will be available.

The administration area and front end of this app will be developed by myself using sass, bootstrap and php and hosted using AWS. The live chat design is included in this, so I am just looking for a programmer to developer the functionality.

There are many starting points out there for chat apps, and frameworks and technologies to make things easier ([url removed, login to view] / node.js etc) but I am leaving this open for people to decide what they would like to use and what would make things the easiest. I can then go through this with you. One thing worth mentioning is that AWS has a range of database options, so I am open on this front too.

Full project prototypes are available via an invision project, but here is a quick overview of functionality requirements.

USER VIEW:

During chat times (which are scheduled in the admin), a user is able to chat with an agent. When they finish chatting they are asked to rate the chat as helpful or not helpful.

AGENT VIEW:

Via the administration panel (all designed and templated by myself), an agent is presented with 3 tabs:

1) Users waiting to chat: A queue of users in line waiting to chat.

2) Users in chat: Users currently chatting with the agent in question that is logged in.

3) Users chatting with others: Agents are able to monitor chats with other agents, but not to participate.

Other required functionality:

- Agents are able to transfer chats between each other.

- Agents can 'star' a chat and add a note for later reference.

- Agents can send links to information on the event frontend, including specific articles and media.

STATISTICS:

The following statistics will need to be displayed on the stats page (libraries such as [url removed, login to view] can be used when graphical element required - open to feedback).

- % of chats users found helpful and unhelpful

- Breakdown of number of chats by advisor

- Total Chat candidates

- Total Messages sent

CHAT LOGS:

The chat logs page lists all chats for a period which can be filtered, and exported to a .csv file.

BLOCKED USERS:

Users can be blocked, with the agent required to add a reason. A list of blocked users is to be shown on the blocked users page in the admin.

USERS:

Users are only required to add their name when chatting, and no email or sign up is needed.

Chat agents are administrators who have 'chat agent' privileges. Therefore the user control element of the chat functionality will need to communicate with that of the web app itself.

CANNED MESSAGES:

Chat agents can send pre-entered messages in order to save time

This is a good overview of the required features. Again, full project prototypes are available. I am looking for someone with similar experience. Thank you

Taidot: PHP, tietojärjestelmäarkkitehtuuri

Näytä lisää: what to use node.js for, what is node js good for, web page apps, php, css, html, website design, web development, web design, web frontend developer, web developer panel, web developer overview, web developer options, web developer on line, web developer features list, web developer candidates required, web developer articles, web chat design, use of node.js, reason for leaving

Tietoa työnantajasta:
( 11 arvostelua ) Swansea, United Kingdom

Projektin tunnus: #10731217

56 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_26% %project_currencyDetails_sign_sub_27% tähän työhön

best1

Greetings from BEST We would like to work on your [login to view URL] have integrated live chat in plenty of our websites and [login to view URL] would like to tell you that we have integrated video chat also in our [login to view URL] Lisää

£2500 GBP 30 päivässä
(256 arvostelua)
9.8
kchg

Hello, sir. My ranking is TOP 5TH in freelancer.com as you can see my profile: (https://www.freelancer.com/u/kchg.html). I'd like to discuss with you in detail. [login to view URL] [login to view URL] Lisää

£3000 GBP 20 päivässä
(342 arvostelua)
9.2
technologyaddict

Hi, We have read the project requirements in complete detail. We have noticed that you are seeking highly skilled and expert professional personnel to develop an app. We are a team of expert designers and coders wi Lisää

£2319 GBP 30 päivässä
(188 arvostelua)
8.8
£2368 GBP 30 päivässä
(255 arvostelua)
8.4
A2Design

Hello, We are A2 Design ,a full-cycle team of developers with 14 years of experience. We'd like to help you with this. It’s a good rule of thumb to talk more with a prospective developer and see if you’re Lisää

£2061 GBP 10 päivässä
(75 arvostelua)
8.3
fleetways

Kindly advise whether this is going to be text chat only. We would like to propose a sockio based client. . May be we need to plan integration with your application backend. As you commented, we can have a separate a Lisää

£2181 GBP 60 päivässä
(83 arvostelua)
8.0
seekdeveloper

Hi, I have read your post and understood your requirement. I have great experience working on /Bootstrap/AWS/SaaS/PHP/MySQL/HTML5/jQuery/Laravel/Wordpress/Magento/Joomla/Drupal/AngularJS/node.js/CSS3/Java/Pytho Lisää

£3000 GBP 30 päivässä
(93 arvostelua)
8.4
aistechnolabs

Greetings!! Thanks for the opportunity. I am very thankful for this opportunity. It’s really exciting that we have similar kind of expertise and work experience. Our past work: Similar: Live chat software: Lisää

£3092 GBP 30 päivässä
(35 arvostelua)
8.1
SRajpurohit

### WEB/APP CODING & DESIGNING EXPERTS ### Hello there, Greetings! ### AFTER HAVING REVIEWED YOUR SHARED PROJECT REQUIREMENT, WE HAVE PLACED AN ESTIMATED BID. WE HAVE FEW QUERIES & SIMPLE SOLUTIONS RE Lisää

£2777 GBP 31 päivässä
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7.7
toxsltech

Hello, Greetings!! We have already developed 10+ Event and Chat based applications and we will provide you full support in developing your application with all of your requirements. Please check the similar wo Lisää

£2268 GBP 30 päivässä
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7.7
workspaceit

Hello, I m Tahsinul Alam, completed Masters in Software Engineering now working as one of the project manager of Workspace Infotech, software/Outsourcing firm located in Dhaka, Bangladesh. We have 13 different team Lisää

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arunsingla32

Please have a look at my Chat application project: https://www.freelancer.com/projects/php/livechat-app-based-livechatincAPI/ I have gone through your requirement and have expertise to develop a chat application fo Lisää

£1752 GBP 15 päivässä
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7.5
scriptphp87

Hello, I'm a professional programmer for web programming with php language to build the system website, Besides, I'm also expert in MySQL , HTML,HTML5,CSS, JS I'm always top in Vietnam freelancer [login to view URL] Lisää

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londonlance

We are a London (Shoreditch) based Fullstack dev studio, WE BUILT SILICON VALLEY LEAGUE PRODUCTS. All our projects are version controlled with GIT (Github or Bitbucket). Following are some of our recent projects; Lisää

£2850 GBP 30 päivässä
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6.8
winmaclin

Hi, We have reviewed detailed functionality requirements given by you. We can definitely add Live Chat feature into your event-based web app according to your needs. As, we've developed a wide range of websites with Lisää

£2000 GBP 30 päivässä
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sphinxsolution

Hi, This is Gaurav, Writing on behalf of Team Sphinx. We are one of the rapidly growing Mobile App Development Company based out of New Jersey,USA & Pune,India. We have developed more than 300+ iPhone and And Lisää

£2474 GBP 25 päivässä
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6.9
prashushinde9

Hello, I understood the initial scope of this project. Although i want to discuss further this job in order to prepare the final concept for this project. After Complete discussion over the call or in chat, i Lisää

£3092 GBP 50 päivässä
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junaidart

SimpleUX is a Birmingham based startup, one man show help you to design and develop web site, web systems, web and mobile applications; believe in simplicity, transparency and open standards in our relationship, design Lisää

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Wangxianming

Hi. It's me you are finding for. I have read your project with great care and I am sure I can do a perfect job for you. I have a experience in this side. If you hire me , I can provide top quality within your timel Lisää

£3333 GBP 30 päivässä
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mmadi

Dear Client, Greetings from Flowgica technologies, I have experience with these skills. We do have similar experience doing something similar to yours therefore I am looking forward to discuss and move ahead. please ch Lisää

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