We are currently using a script called Freelance Cockpit 3, which comes with an integrated helpdesk system for ticketing. We require a feature to be added, which is the ability to automatically create tickets based on emails sent to a specific address. For example:
if an customer sends a mail to help@[login to view URL], the php server should:
1- Acquire the mail
2- capture the sender
3- capture the content of the object
4- capture the contents of the mail body
5- capture any attachment
6- Once collected, these data must be placed in the web portal by generating a new ticket, which has a new id.
7-The server will automatically send an email confirmation that a ticket has been created for the sender
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