A call center with yearly more than 5 million calls wants to optimize the customer experience by reducing customer waiting time and drive down operating cost by using "Virtual IVR" technology. Within three month you need to implement the software. Use-case: customer calling can choose to receive an SMS to his phone to access the Visual IVR system for self help. The SMS contains a link that opens a webpage in which the customer can input his technical problem and location data. The link triggers the opening of a new customer case in the case management system, the phone number functions as the customer ID. After the info-transfer is complete and the case is opened the chat system delivers a confirmation to the customer.
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we have done lots of projects similar to this ...with excellence finessed ....we have an great team you will glade to give your projects in my hands .......
i have experience implementing call centers using virtual IVR technologies. and in house software built, saying that i can ensure you that will be deliver within the agreed time.
Dear Team , I have developed a solution similar to the mentioned requirement for a client . It basically works on AI , ML with a responsive GUI . You can look for one of the bots at [login to view URL]