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FreePbx system with IVR,Accounting, voicemail,announcement system, GSM gateway integration, call broadcasting, restrictive dialing, virtual extension.

₹12500-37500 INR

Suljettu
Julkaistu lähes 5 vuotta sitten

₹12500-37500 INR

Maksettu toimituksen yhteydessä
Hi, I have a repair shop in India and are looking for calling system for my employee's. We are a team of around 78 individual who are providing online and telephone support as well as on site support for wiring and other hardware stuff. Since last 3-4 years we are growing our self and finding communication with our customers difficult. Here is our main problem. 1. At customer site, there are multiple employee but as per our terms we provide telephone support to only 4-5 employee(our customers employee). But to maintain this policy we need restrictions on my staff wherein they can call only 5 pre-registered numbers of each client. [login to view URL] call details and accounting on total time they were on call are required as they help us in our billing, We have plans (1hr support , 2 hr support ...) And there is cost associated to each so we need a system which can DROP the call automatically once the plan is exhausted (with a warning message) 2. Our customers have different business hrs so we need a time restrictions as well. The restriction would be on my employee, for each customer we need a time schedule so for example customer one is aval Mon- Fri 10 : 00 am to 7pm but customer 2 is aval mon - wed 6:00 am to 3:00 pm. ( we can create a group of customers who are in same time schedule and assign the customer to group) 3. there is no fixed extension to any employee, they sit where they feel like and we need to maintain this 4. A web based interface to add new customer del, change the time schedule..etc 5. Full CDR Reporting with customization and filter' 6. The whole system should be such that we can just deploy this to a new location on a new hardware with simple installation steps( iso file ) --> Outbound calls Flow a->As per my workflow here is the possible call flow: Note: I am assuming that my customers and its contact are already saved in DB somewhere. step 1: my call center employee pick the analog phone up step 2 : he is greeted with a message and then is asked to enter the customer id step 3: the employee enter a customer id ( numerical, 4-5 digit) like a IVR step 4: the system then ask for a password for the customer, 4 digit numerical pass step 5: upon correct pass, the system prompts to select between 1- 5, 1 being sales, 2 being technical support, 3 - reception , 4 - head incharge , 5 - other. 9- change password , 0 - aval. balance step 6 : the employee press any of the 5 options step 7: the call is connected meanwhile, when the call is connected, the timer starts and checks if the customer has support balance or not? if yes then the call will process else error : " no remaining balance" step 8 : record every call detail. step 9: optional voice recording (same as other call center) For inbound calls, there would be a separate IVR which will ask for customer id and there pass, upon success login, they will be asked to a a)record a message in our voice mail. b)hear any announcement that we save for them ( computer voice, text to speech/ recorded message) --> there could be multiple announcement for each customer ( max upto 9) call blasting / advertising should also be supported ( with a pre recorded message) --> IMPORTANT : we will be the whole sole owner of the system, there is a strong Requirement for a NON - Disclosure agreement between both of us. --> Full source code as well as deployment steps should be well trained to our staff --> any config. that need to made while deployment should be submitted to us --> We may choose to replicate the system on multiple centers ( all owned by us ) with out any charge per installation basis . --> we have our small IT team, they will assist you during the development process and they need to be trained to handle the system once deployment is done. --> expect some minor changes mid way of the development process and we can adjust that in the fee as well. --> we will prefer a long term relationship with the dev. team for AMC support
Projektin tunnus (ID): 19455604

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Etäprojekti
Aktiivinen 5 vuotta sitten

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7 freelancerit tarjoavat keskimäärin ₹81 984 INR tätä projektia
Käyttäjän avatar
I can do it, I have 9 years of Linux and VoIP experience and I am a Digium certified, I am sure I can do it thanks
₹125 000 INR 10 päivässä
4,8 (76 arvostelua)
6,4
6,4
Käyttäjän avatar
hi there seems you want to have not simple system and it should combines with load-balancer for example i think it should take 3 months be free to ask me any question bye, Pavel
₹125 000 INR 90 päivässä
4,9 (25 arvostelua)
5,4
5,4
Käyttäjän avatar
Hi, I have 15 years of experience in VOIP and asterisk. I offer my services for your project. Please have a look at my profile to see all my experience details. I assure you of a high quality professional service. We can chat details.
₹100 000 INR 20 päivässä
5,0 (24 arvostelua)
5,3
5,3
Käyttäjän avatar
I am currently working on different voip projects both at client end and sip provider end. I have more than 6 years of experience in VOIP solutions and more than 8 years of experience in Linux and Networking. I got asterisk professional training and certification from authorized Digium Center in Dubai. Asterisk/Freepbx SIP/IAX/PRI trunks Asterisk/Freepbx/Elastix/ dynamic ivr using text to speech engine and save DTMF feedback of users in Database.. Asterisk/Freepbx Dialplans Asterisk/Freepbx IVR , Automatic Call distribution Asterisk/Freepbx Queues Asterisk/Freepbx dynamic logins Asterisk/Freepbx Call Recordings Customization of asterisk based Voicemail service Asterisk/Freepbx based cost effective voicemail development using IBM Watson Speech Recognition API Realtime asterisk deployment CRM integration with asterisk Speech recognition API Text to Speech API Elastic Server configuration trunks, DID, inbound and outbound routing Elastix server troublshooting and support Wazo installation and configuration Wazo server deployment Wazo and IBM watson api integration Wazo endpoint configuration Wazo Trunk deployment Wazo and Sip trunk Carriers deployment Freeswitch Installation and Configuration Freeswitch/Fusionpbx multitenant deployment for Telecom operators Freeswitch/Fusion Sip profiles Freeswitch/Fusion dialplan Freeswitch/FusionCarrier configuration Freeswitch/Fusion users and groups Freeswitch/Fusion trunks Kamailio And Asterisk server Integration Kamailio sip
₹16 666 INR 2 päivässä
5,0 (2 arvostelua)
3,0
3,0

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Maan INDIA lippu
India
0,0
0
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Liittynyt kesäk. 9, 2016

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