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Developer needed to create abuse email relay script (for a hosting company)

We are a hosting company and we sometimes receive abuse complaints, we resell various vendors for our dedicated server offerings. We are looking for a new abuse management system to be created, the abuse management system will be interacted/used by both customers and admins. We are looking for way to automate the import of these abuse complaints over to our end-users. The system should be based out of PHP + MySQL and possibly a couple other things, but we are open to suggestions.

Ideally, we are seeking a candidate that is familiar with the hosting industry or has done work within the web hosting industry before, and understands terms such as CIDR block, IPv4, etc. In your proposal please outline how familiar you are with these terms.

The abuse tool should have a backend interface, with ability to specify CUSTOMER (end-user) and VENDOR.

Let's assume that we have a dedicated email address for all vendors to send abuse complaints to, i.e. abusereports [@] [login to view URL]

The system should then be able to take emails going to this email address/domain and filter it / sort it out accordingly. Upon the import of an abuse complaint, the system will need to automatically reply to the vendor's email to let them know we received the abuse complaint and have forwarded it on to our end-user (we will provide you with a template to use for this response).

For each CUSTOMER (end-user) we should be able to specify the email address to send the abuse complaint to (in this case, the customer's email) and we should also be able to specify a list of IPv4 ranges in use by that client, in CIDR block format. For example, a CIDR block may look like this: [login to view URL] (in this case, any abuse complaints from [login to view URL] to [login to view URL] should belong to this customer). As another example, some clients may have an entire /24 CIDR block, i.e. 2.13.1.0/24 (in this case, any abuse complaints from 2.13.1.2 to 2.13.1.254 should belong to this customer)

For example an abuse complaint may come in from VENDOR1 and the script should detect if that complaint belongs to a CIDR block associated to a CUSTOMER. If it doesn't, it should classify the abuse complaint in the admin/backend panel in a section called "Manual Review Required", with the option for the admin to either manually associate it to a client, or to close out the abuse complaint.

If an abuse complaint regarding IP [login to view URL] (as an example) is given by VENDOR1, then it should automatically associate to the CUSTOMER associated to that CIDR block and send the abuse complaint details to the customer via e-mail.

So in summary the BACKEND should be sorted out to the below sections:

- Customers (with ability for us to add/customize customers and their CIDR blocks/email address)

- Vendors (with ability for us to add emails vendors send from, i.e. support [@] [login to view URL])

- Abuse Reports (this should be a table/ ticket system view of all abuse reports with ability to sort through open and closed tickets/reports)

- Manual Review Required (this should be a table of abuse reports that require manual intervention, i.e. the IP address not being matched to any customer).

FRONTEND / OTHER REQUIREMENTS:

- A customer should be given a link to access the abuse ticket, on the frontend they can respond to the abuse case. The customer's response should be documented in the ticketing system but does not need to be relayed to vendor.

- Also, a customer should be able to respond via email. When a customer responds to the abuse email it should also automatically pipe the response into the system.

- If a customer does not respond to the abuse complaint within 72 hours, the system should automatically update the ticket and email them requesting an update.

Taidot: PHP, MySQL, Linux, tekniikka, Web hosting

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Tietoa työnantajasta:
( 9 arvostelua ) Los Angeles, United States

Projektin tunnus: #30155430

14 freelanceria on tarjonnut keskimäärin $529 tähän työhön

thetechie13

Hi There, I am ready to add a abuse management system into your hosting application. I have experience into that I can add such system as you required. For last more than 15 years, I have been handling A to Z of soft Lisää

$500 USD 7 päivässä
(289 arvostelua)
8.8
developersshop

Hi! I read through the job Developer needed to create abuse email relay script (for a hosting company) details extremely carefully and I am absolutely sure that I can do the project very well. I would love to work on Lisää

$750 USD 5 päivässä
(134 arvostelua)
6.6
sapnathakur14

Hello, Warm Greetings!!   I read your job description completely and I found my skills relevant to your project. I am a professional web developer with 5 years of programming experience for a multitude of different t Lisää

$500 USD 7 päivässä
(29 arvostelua)
6.8
faizansaleem1598

Greetings, Good day! I would like to introduce that I am a professional developer. I am providing Web Designing and Development services. I would like you to know that I am interested to your project. let's discuss it Lisää

$250 USD 1 päivässä
(81 arvostelua)
6.4
aleksandrskvor

[login to view URL] are you? I am professional software engineer with 7+ years experience in web field. Web Hosting, PHP, Linux, MySQL and Engineering are my professional skills and have used it so many times for web dev. Please ch Lisää

$550 USD 5 päivässä
(19 arvostelua)
5.8
davronbekvssatto

Hello! Very Thanks for your positing "Developer needed to create abuse email relay script (for a hosting company) " and i read description As an skilled Full time developer i have 6 years experience in PHP, Linux, En Lisää

$555 USD 7 päivässä
(20 arvostelua)
5.6
zimenkoilya2

✨⭐⭐ Dear Employer ⭐⭐✨ I have just read your job posting and read your requirements with care. Working as a Web developer for over 5 years and have many experiences with PHP, Laravel, Codeigniter, Linux server, Web host Lisää

$500 USD 7 päivässä
(21 arvostelua)
5.2
umer6316326

Hi, Hope you are doing well. i am an experienced PHP developer specialized in MVC Frameworks and CMS developement and customization. i understood the basic scope of the project but would like to discuss it in further Lisää

$555 USD 7 päivässä
(12 arvostelua)
5.1
fixfin

Hi There, This is Anirudha from Fixfin Technologies Pvt. Ltd. We are operating in India since 2009 is the Software Company which will give you the highest quality services, cost benefits, schedule and budget targets, Lisää

$500 USD 7 päivässä
(9 arvostelua)
3.7
arpitatophat

Hi there, I can help you to build the system As per your mentioned requirements.I like that this project may involve all my skills and experience.I have good experience with hosting industry, I am very much familiar w Lisää

$750 USD 7 päivässä
(1 arvostelu)
1.9
sgrisin659

I am a Senior Web Developer specializing in Full-Stack Web development. I am very Experienced with front-end and back-end development for dynamic web projects. Well-versed in numerous programming languages includin Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.6
sivarnaren

Hi Have a great day. I am expertin php, mysql, html and wordpress. Please have a look at my work here:- [login to view URL] [login to view URL] [login to view URL] [login to view URL] https:/ Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
kkpatel0091

We checked your requirements and can provide you complete work as per your need WITH DEMO FIRST I can create abuse email relay script as per your need and can provide you proper work Project Execution Step: 1) We w Lisää

$500 USD 7 päivässä
(0 arvostelua)
0.0
TechNinjaa

Hello there, I have already created a similar system for complaints management that has a escalation mechanism. We can achieve the above by configuring, mapping rules. There are formula available for translating CID Lisää

$500 USD 30 päivässä
(0 arvostelua)
0.0