Our Company deals with restoration and fabrication of vintage car lamps and related items. We also manufacture and sell parts for car related bits (nuts and bolts, fittings, lenses, etc).
The customer work comes in or we receive an email from the customer with the photographs. We put together a quote and send it back to the customer. The job needs to be saved in system with all the information – time and date received, customer details, description of what is it and what needs to be done to it, timeframe (usually 4-6 months, sometimes urgent jobs need to be finished in about a weeks’ time). During the time, customer would usually call us to find out about the progress of the job, which we would like to see in the system just by searching for the customers’ name or surname. Then we would send customer an invoice and after receiving the payment, we would send the item back to customer and notify them about the delivery time either by phone or an email.
We would like to have a calendar with all the job deadlines, schedules, bill payments, employee’s holidays, etc.
Customer data base with all their contact details and order history. We would also like a way of sending marketing emails to all the customers in the database.
As well as the customer data base, we need a supplier’s database that we use on a regular basis. It would be beneficial to have a history of our purchases from them.
Stock – list of all the items we have in stock, reminders when the items are running low so we can place the orders to replenish the stock.
We are also planning to open an Ebay shop and ecommerce shop on our website. At the moment the only orders that we dealing are the ones coming through emails or phone calls directly from the customer, but that will change when we start accepting orders online.
We would be 2-3 people working from the system.
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Hello, my name is Roman. I represent Ukrainian based IT-company Webcapitan Inc that provides services in the IT-sphere for international [login to view URL] specialization is CRM system.