Create a FreePBX module for staggered notification.
If a users calls a night line voice mail, an email goes out immediately to first person on call. If he retrieves message within N minutes, then end. If he does not retrieve call in N minutes, technician #2 is called etc.
You will build a modules that allows us to enter emails and schedule into mysql for notifications.
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Hi, As a skilled developer at AGI (Perl/PHP) scripting I understand whole what you need here. I just need about 5-7 days to code and test. Contact me if you need a detailed solution.