Suoritettu

Adjust/increase the FcgidMaxProcesses limit on a server

Please see the chat below - the website is getting a 503 service temporarily unavailable - the hosting company response can be seen below........

The following is a record of your online chat.

General Info

Chat start time Thu, 13 Dec 2018 15:34:24 GMT GMTChat end time Thu, 13 Dec 2018 16:13:14 GMT GMTDuration (actual chatting time) 00:38:50Operator Lenin L

Chat Transcript

Info: Finding you the right agent… You’re now #1 in line.  Your estimated wait is: 0 minutes.

Info: You’re now #1 in line.

Info: You're chatting with Lenin L.

Info: 

Lenin L:

Thank you for contacting (mt) Media Temple Support. Please give me one moment to access your account...

You: Ok

Lenin L:

Thanks for holding, how may I be of assistance?

You: Lenin, our website [login to view URL] is getting a 503 service temporarily unavailable when we try to access it. No customers can use the site so it's vital we can access the site. Can yiu assist please

Lenin L:

I'm sorry for the troubles! Let me check on your server machine for any issues, give me a few minutes please.

You: Thank you

Lenin L:

You're welcome

Lenin L:

I'm still looking into your issue. One moment please.

You: Ok

Lenin L:

I'm still investigating your issue. Please bear with me.

You: Ok thank you

Lenin L:

I appreciate your patience.  I'm afraid I’m not seeing any issues on the server machine itself that could lead to this behavior with your site neither are there similar or related incidents reported by other customers...

Lenin L:

However, I did find within your error logs a recurring error that seems to be relevant to your issue:

Lenin L:

mod_fcgid: can't apply process slot for /var/www/cgi-bin/cgi_wrapper/cgi_wrapper

Lenin L:

Since you've set your site to use "PHP as FastCGI application), this error is caused when a lot of your site scripts fire at once and hit the default FcgidMaxProcesses limit.

Lenin L:

To resolve this, you will need to adjust/increase the FcgidMaxProcesses limit on your server. Here's a courtesy guide that can help you with that: (pls see Resolution - To increase FcgidMaxProcesses: section) [login to view URL]

Lenin L:

Please note that this courtesy article is intended to point you to the right direction but any further assistance would need to be done by your in-house (or a third-party) web developer as custom server configurations is unfortunately outside the scope of what our front-line support team can directly assist or advise you with

You: Is there any server technicians at media temple that can undertake that process - even as a 'paid for' service?

Lenin L:

Yes, our premium CloudTech team offers a PHP Configuration Updates service for a $79 fee. The turnaround time for such service is 5 days. Would you like me to get that started for you?

You: This is mission critical to the business as we can't take any orders whilst the site isn't accessible - can you ask if they can donit quicker - we will pay a premium over the $79 fee for an expedited service

Lenin L:

CloudTech services are handled on a first-come, first-served basis and I'm afraid we do not have an expedited option

You: Ok but can you tell me how many are in front of us in the queue then? 5 days is too long

Lenin L:

I'm sorry I do not have access to the CloudTech team's workload/queues so I wouldn't know that information. However, if the queue is not that long, job completion can take less than 5 days. But since SLA is 5 days, it definitely won't go over that

You: Ok. I'll see if we can find an alternative solution first. Thank you

Lenin L:

You're welcome. Was there anything else you needed assistance with?

Info: The transcript of this chat will be emailed to projectrps@[login to view URL] when we're done.

You: No thank you

Lenin L:

No problem. Alright, thanks for chatting with me. Please don't hesitate to contact us for any (mt) Media Temple questions or concerns. Have a good one

Taidot: PHP, Web hosting

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Tietoa työnantajasta:
( 25 arvostelua ) Wakefield, United Kingdom

Projektin tunnus: #18348628

Myönnetty käyttäjälle:

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Hi, I will fix 503 error on server and make it live and [login to view URL] discuss .I will start now. Thank you

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infihost

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sarrvareddy

Respected Sir, we are a team of skilled engineers and Servers specialists. We are happy to come across your project. I can increase the fcgidmax processes. Yours Sincerely

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