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web help desk updates

I have a helpdesk web application.? The site is designed using php and mysql database.? I need to have some other features added to the site.? The site is used to create and manage service call tickets from customers.

The features that I need added are:

1) Automatic updates to clients.? WHen a ticket is created I want a button to send the requestor of the ticket an email when ticket is submitted.

2) There is a user permission area for logging on to the system.? When the user logs on they can see a dashboard of tickets and information.? I want a seperate dashboard for customers to sign in and just see ther information.

I will be able to give a remote access demonstration.

3) I want to pull reports on staff and they amount of hours they are billing in the tickets.? This is already working and I do have a report to do this but I have to put the fields in the report.? I want it to just be a memorized report that emails to me at the end of each day.

few small tweeks more.

please review attachment

![][1]![][2]

Taidot: Apple Safari, tekniikka, Google Chrome, MySQL, PHP, projektinhallinta, tietojärjestelmäarkkitehtuuri, Ohjelmistojen testaus, XML

Näytä lisää: sign in desk, on desk, dashboard for web application, remote staff, remote help, need help to seperate, IT helpdesk, IT help desk , helpdesk it, desk, create reports php using mysql database, create report php using mysql, helpdesk php, dashboard report, php helpdesk, create report using php database, report dashboard, remote access using, xml web service mysql, php user permission

Tietoa työnantajasta:
( 1 arvostelu ) Ottawa, Canada

Projektin tunnus: #3321360

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