I have a helpdesk web application.? The site is designed using php and mysql database.? I need to have some other features added to the site.? The site is used to create and manage service call tickets from customers.
The features that I need added are:
1) Automatic updates to clients.? WHen a ticket is created I want a button to send the requestor of the ticket an email when ticket is submitted.
2) There is a user permission area for logging on to the system.? When the user logs on they can see a dashboard of tickets and information.? I want a seperate dashboard for customers to sign in and just see ther information.
I will be able to give a remote access demonstration.
3) I want to pull reports on staff and they amount of hours they are billing in the tickets.? This is already working and I do have a report to do this but I have to put the fields in the report.? I want it to just be a memorized report that emails to me at the end of each day.
few small tweeks more.
please review attachment