We use an Asterisk based phone system with HUD client installed on user PC's. Need to intergrate HUD so it passes the SugarCRM username/password and does a search based on the Caller ID information the phone system has received. In HUD I can lauch a web site upon the incoming call.
[url removed, login to view];action=UnifiedSearch&query_string=%%caller_number%%
The %%caller_number%% is passed over in plain text/digits to the web browser.
The above example would only work if the user was previously logged into SugarCRM. If not, the search would not work as the user is prompted for login/password and the %%caller_number%% info is then lost.
I can define the user name and password on each individual PC, however I have not found an acceptable methood to pass the SugarCRM username, password, and do the search all in 1 string/command line.
Running SugarCMR Community