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Quite Simple CRM

I need someone to code CRM like web app in php.

The functions i will need..

workflow :

1. Each customer have an access to sign up in our website.

2. After signing up, customer could add users to their account (the

default sign up account is "company" account, with one default user).

3. Each customers could post their questions ("CASE").

4. the CASE will then be automatically assigned a CASE number and

recorded the "received time", and flagged "unsolved". If we have more

than one customer services, the CS will be assigned automatically and

an email notifying the CS about the incoming CASE will be sent.

5. the CASE will be reviewed by our customer services, than decide

whether it is to be FORWARDED to supplier or DIRECTLY answered.

5.1 IF the case is directly answered, the CASE will be marked "REPLIED"

, the reply date/time will be recorded, and the customer will receive

email notifying that the CASE is replied.

5.2 The customer check the reply and state that the case is "SOLVED" or

"NOT SOLVED", IF "NOT SOLVED" customer could still re-open the case and

send another reply to the customer service (please note that the CASE

ID will be the same until one CASE is solved). The Solved time will

also be recorded (it will be used to measure the time needed to solve

one CASE in the reports)

6. IF the case is to be FORWARDED to supplier, customer service will

click on the FORWARD button and the CASE will be forwarded to the

assigned SUPPLIER account. without the name and address and company

name of the customer. Supplier will be notified by email about the

CASE. (forward time will be recorded). it wil be marked "FORWARDED"

7. Supplier will then log in and Answer the CASE. then forward it back

to our customer services. (the reply time will also be recorded). The

case will be marked "ANSWERED". confirmation email will be sent to the

customer service.

8. After answer from supplier arrived, our customer service will then

save the answer to one archive (Tempates) and forward the answer to the

customer. (the message will be marked as "REPLIED", the reply time will

be recorded).

Features needed (if applicable):

1. Multi Company

2. Multi Customer services

3. Multi supplier

4. Multi supplier contact

5. report about the cases (answered, replied, received but not replied,

forwarded but not answered, answered but not replied, solved, not

solved) and the time it took to do it.

6. notification to customer service if there's a CASE exceeded time

limit given.

7. Mass flagging,reply and "reply by template" feature

8. high scalability, we could request more modules (accounting, erp)

when we needed it.

Other requirements:

1. fast coding ( at most 15 days after the deal )

2. after sale support

Taidot: PHP, SQL

Näytä lisää: workflow one, web sale template, template web sale, service report template, log used company, customer workflow, confirmation notification, accounting services website, accounting modules, high scalability, accounting email address, accounting coding, simple questions, simple multi, simple accounting website, simple account, scalability, measure, flagging, crm web, crm app, code signing, erp crm php, deal service, php open erp

About the Employer:
( 0 reviews ) Jakarta, Indonesia

Projektin tunnus: #496515

9 freelanceria on tarjonnut keskimäärin 472 $ tähän työhön

PSInfotech8

Hello, PS Infotech is an ISO 9001:2000 certified 100% Export Oriented Software Company has bulk of out customers are in Europe and USA. We have got talented software engineers from leading MNCs covering the area lik Lisää

395 $ USD 14 päivässä
(1 arvostelu)
3.2
BSoftTech

I've expertise in CRM and PHP. I can deliver the solution to manage CASE and Customers with best quality within 10-12 days. Thanks, John

500 $ USD 12 päivässä
(0 arvostelua)
0.0
mitgun

I have more than 6 years of experience in developing web applications, having worked for multinational clients. I will deliver on my promise of satisfactory work within minimum timeframe and reasonable cost. I will als Lisää

400 $ USD 10 päivässä
(0 arvostelua)
0.0
walkover101

Dear Sir, Pls check PM. already i have my own CRM code.

500 $ USD 10 päivässä
(0 arvostelua)
0.0
emaastersonline

Hi I have experience in CRM systems. Please check pmb. Thanks

300 $ USD 15 päivässä
(0 arvostelua)
0.0
westgatesales

Hi, We have 7 years of experince of building CRMs for different big and mid sized company all over the world. We are an ISO 9001:2008 certified, NASSCOM accredited company as follow structured development method. Lisää

750 $ USD 20 päivässä
(0 arvostelua)
0.0
LuitporiaSoftt

Hi Great, We studied all of your specifications and comfortably executable. Set of Professionals are here to execute all of your complete requirements with quality, as we have got experienced and expertised in PHP/MySQ Lisää

500 $ USD 21 päivässä
(0 arvostelua)
0.0
deepraj173

Hi, We will provide quality work. Regards.

400 $ USD 7 päivässä
(0 arvostelua)
0.0
vamotamo

Hi, please check your PMB in a few moments.

500 $ USD 15 päivässä
(0 arvostelua)
0.0