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94028 custom PHP support tickets

I need a custom PHP support ticket system.

You can use any existing ticket system you want, as long as it is open-source or extemely cheap.

I need it installed and customized for the following usage and features:

QUESTION + ANSWER SYSTEM

for parents, class reps, grade reps, moderators

this is for a school Q&A system, which has a specific workflow. I want this to be modified from a support ticket system, because it is essential thall questions be answered, and other functionality of those systems.

-parents are registered manually by class rep

-there is 1 class rep per classroom

-class reps are registered manually by grade reps

-there are several grade reps, but they rep a few grades each.

-there are only a couple of moderators

-grade reps and moderators are registered by admin

-parents are manually registered by class rep and sent an email through the system notifying them that they may ask questions.

-class reps answer questions posted by parents. if they cannot answer the question, they forward the question to the grade rep.

-the questions are forwarded, but the identity of the parent who asked the question is not known by the grade rep or the moderator-- only the class reps are to know which parent asked which question. This is very important.

-so the class reps can login and see what questions they have left to answer, and parents can login and see the status of their question.

-class reps can update status without necessarily answering the question, so the parents know its being worked on at least.

-login and password retrieval

-user control panel to change password, etc

-each class parents has admin area to add parents and edit their info.

only the class parent knows the identity of each parent-user.

-grade reps have admin area to view questions that have been forwarded to them, and also to add class reps and edit their info

-moderators have admin area to view questions that have been forwarded to them.

-admin has admin area to add moderators and grade reps and make other changes to system. admin is not to be able to see which parents asked which questions either.

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So that's the functionality. I think an existing system could definitely be modified-- such as "PHP Support Tickets".

You will get FTP access, phpMyAdmin access and 1 MYSQL database

This is a project I am doing voluntarily for my kid's school, so please keep that in mind in your bidding.

Thanks!

Taidot: kaikki käy, PHP, SQL

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Projektin tunnus: #1840194