I was editing my kayako script (in the middle of the night half awake) .. anyway for product_url I entered the host name only .. this really screwed up everything. I can not find where this is getting populated. I have searched all files found it in the cache, and updated it there. I have updated it in the database and cleared the browser cache and cache dir in the support directory but the problem still exists. .. I need to know how and where to change a messed up product_url should take anyone really familar this script only a few mins to fix it or tell me where I need to fix it.. I thought I would have to run something to modify the conf files to update them somewhere.. and tried to modify the script by replacing the setup directory and running modify .. this did not work either... I need to keep this installation because of tickets and customizations ... it is just too much to start over again Thanks!