I've seen quite a few helpdesk projects listed and know that there are a handful of programmers that have already developed what we need. We like the functionality of [url removed, login to view], the look and feel of [url removed, login to view] and the features found at HYPERLINK [url removed, login to view] [url removed, login to view] A friendly, easy, customizable GUI is VERY important, especially for our support staff. We don't need every feature possible but the more the better. The Online Helpdesk software should be 100% web-based customer service software engineered to provide a scalable, customizable, easy-to-use solution for any product or service support need. It should be installed on any standard web server, and it should be compatible with all ODBC compliant databases, and can be accessed by any internet or intranet enabled platform - regardless of OS - from anywhere in the world. Required features: 100% Web Based Unlimited support staff logins with permissions Easy for admin to program and customize all fields Ability to look-up customer & history by their id, email or other data Flexible Workflow (troubleshooter) Rule Based E-mail and Paging Notification Automated Email Reader Completely Customizable (Fields, GUI, Capabilities ...) Follow up-surveys that pass data back to our server which can then be used for reporting Built in Spell Checker Searchable Knowledge Database Extensive (customizable) Charts and Reports Dynamic Frequently Asked Questions (FAQ) - With topics-drill-down & search capability. Please reply only if you are qualified for this and if I can view demos of your work via links in the PMB.