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CRM database vtiger custom

I need a custom CRM application that is easy and intuitive to use yet very powerful and will help stream line process.

Vtiger open source has many of the futures needed but it is lacking in design and is over complicated.

The application needs to provide the following:-

Contact Management

Holds all contact and account information as has the addition of placing the account on stop and private internal notes.

Sales Management

Quotes (allowing the formal quote documents to be attached)

Quote to order (opportunity to raise a Project)

Order processing (order stock from supplier)

For Projects:- A Project owner is assigned and tasks can be created for groups /individuals that links to the resource scheduler.

Resource scheduler:- calendar that allows people and or equipment to be allocated time to a job. This is going to be displayed on a monitor showing the person allocated to a customer each day / week.

Documentation:- Documents are linked to customers and orders and or tasks, the documents are quotes, statements of work, drawings, product information….

Invoice one off and reoccurring option for monthly charges. This must have the option to set paid / unpaid.

Product Management

Stock control:- Booking stock/inventory in from suppliers, Performing rolling inventory/stock takes, Picking stock for customers orders (pick list) and manager write off.

Service Contract :- start date and end date, list or products selected. Number of used support hours shown (update from help desk)

Raise order / PO for out of stock items listed by supplier. Price paid is also shown

Service Management

Open support tickets change the ticket type to Incident, request or change (if change ticket approval is required (tick box))

Customer details shows helpdesk staff if an active support contract is in place and the number hours used.

A button to list customers assets and link the ticket to an asset

Quick ticket opening for helpdesk staff

Customer updates sent via email and a portal view they can log into to view ticket

Asset management

Customer assets are tagged and the information held as a record, the asset is linked to help desk tickets and confirms if covered by a support agreement and reoccurring faults can be easily identified.

Vtiger (open source) seems a good match but needs customising and a complete change to the GUI and needs to link with exchange or outlook at least.

A second stage is to add iPad support to field engineers so this functionality must be considered…

There will be an need for support and corrections on an on-going basis so please advise the cost of support

Taidot: .NET, graafinen suunnittelu, MySQL, PHP, tietojärjestelmäarkkitehtuuri

Näytä lisää: week end update, tickets work, service stream, service order agreement, sales person line, resource equipment, product supplier database, products database design, product database design, line supplier, line stock supplier, net scheduler, monthly service contract, monthly service agreement, job opening sales, ipad contract design, need job engineers, incident net, incident management application, futures hours, engineers line, database design price, database design contract, custom php contract, custom design service

About the Employer:
( 0 reviews ) United Kingdom

Projektin tunnus: #1700131

8 freelanceria on tarjonnut keskimäärin 586 $ tähän työhön

sritechnocrat

Sri Technocrat is marvelous in its quality. We have been maintaining the quality in every field whether it is services or training. We have proved our stability. We have been working with the same grace & quality. Our Lisää

750 $ USD 30 päivässä
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7.3
creativeitechpvt

Dear Sir, we are able to complete this work with its innovative ideas and excellent customer service. we will make some different to your expectation. we are available via Skype, phone and e-mail and are always o Lisää

550 $ USD 15 päivässä
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6.5
rajeshwarieso

For more details please check PMB.... Thanks

188 $ USD 9 päivässä
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4.1
pawanyadav777

hi sir Dolphinesoft is a professional Software Development Company providing complete IT solutions. website designing, software development and internet marketing and full featured web services including B2B and B2C Lisää

1000 $ USD 45 päivässä
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3.4
HW1V0P4iz

Custom Software Development - <b><i>Removed by Admin</i></b>

250 $ USD 1 päivässä
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0.0
adeelgr8

I am an expert .Net,PhP,Java Programmer.Having vast knowledge of MS SQL and MYSQL databases,Javascript,Jquery and AjaxCMS,Portals,E Commerce,Accounting,Inventory,BPM etc.Currently I have developed a website for Pakista Lisää

250 $ USD 10 päivässä
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billbuckusd

Dear sir , I go to through your requirements , im interest this project . I have +8 years of experiences to develop and design the CRM projects . i will finish this project and all everything relative of project in ti Lisää

200 $ USD 7 päivässä
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jcgo810326

I have experience development package as ERP, CRM, HRM... need more details your project...

1500 $ USD 30 päivässä
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