141069 Ticket System

Messaging/ Helpdesk System


� Client can �Submit a new request�

o These requests should have a tracking ID number � like a support ticket number. Example: H37SLJ3

� Submission/ message gets emailed to the admin, a copy to the clients email, and is logged in the client panel, with all information and tracking ID

� Admin can login to the admin panel and view a list of support requests

� Admin can view the request, reply back with messages

o These replies will shown on the clients page � also an email sent to the client saying �NewLink Computer Services has replied to your request. Please login to [url removed, login to view] to view, update, and send additional messages.�

� Admin and client can send multiple response messages to each other for the specific request submitted (for the specific ticket/tracking number)

� Admin should have the ability to Complete/Close the request when the problem has been solved/completed

� Client should be able to submit infinite amounts of Requests � each having there own unique tracking ID

o All requests should be listed on the client's page in a section call: �My Requests.�

o Client should be able to view his original request, and submit replies to the requests.

Changes to current system:


o The Clients main page � after he logs in, should have in the main body a table for �My Requests� �Submit New Request,� and �Client Details� (current Payment details/ links to proofs/ and authorized info page contents)

o Links to the right should be: �Client Home�, Client Details & Info,� �My Requests.� �Manage Personal Information,� �Change Password,� and �Logout.�

 Client Home = should have links to Client Details & Info, My Requests, and Submit new Request

 Client Details & Info = should have current Payment details/ links to proofs/ and authorized info page contents

 My Requests = should have a table of all requests submitted, a link to submit new request� etc

 Manage Personal Information = same as current

 Change Password = same as current

 Logout = same has current


o Links to the right should be:

 Admin Management

 Client Management

 Change Password

 Logout

o Pages should have this info:

 Admin main page = same as current, but should have a notification in red font color saying �A new Request has been submit by *client first and last name*� and for replied messages, �A reply has been Submitted by *client first and last name*.�

 Client management = same as before

� When you click the �view� link next to the client it should open a page with links to �View/Manage Requests� and �Client Details & Info�

� When you click �view/manage requests� it should show a list of all requests submitted by the client � with the unique Tracking ID#

� Admin should have the ability to add a new request for the client

� Admin should have a button that says Close/Complete this request

o When closed � email should be sent to the client saying �Your request (TRACKING ID: *id goes here*) was completed by NewLink Computer Services. To view any messages from the admin, please login to newlinkcs.com.�

This should be about it in what I am looking for. Please let me know what you think.

Taidot: kaikki käy, MySQL, PHP

Näytä lisää: manage client information, home helpdesk, helpdesk from home, reply back, Ticket, ticket system, Ticket management, ticket id, IT helpdesk, helpdesk it, login logout php system, login font, helpdesk php, mysql view update, php font color, open email system, email support response, php helpdesk, copy current system, table tracking

Tietoa työnantajasta:
( 1 arvostelu ) Sewell, United States

Projektin tunnus: #1887244