i have a full project based on Code Charge Studio 3.2 with all project files, i want to update them by adding some functionality and by removing some others.
I sell Mobile Phone contracts and i use the script for store all appointements with clients and assign them to all my agents.
In particulary the application offer 3 different access: Administrator, Call Center Operator and Agents.
1. The Call Center Operator calls by phone all possible interested customer and fix appointments.
2. For each appointment the Call Center Operator creates an entry on the system by inserting all customers datas and insert the appointment on the calendar.
[url removed, login to view] administrator can see all fixed appointment and assigns to each one an available Agent. After the assignment the system submit to the agent a notification by email.
4. Each agent can access to a private area where can see on his agenda all his appointemets.
[url removed, login to view] the appointment with the customer one Agent have to modify the status of the appointment [see figure 2 - [url removed, login to view]]: we have 3 possible STATUS: OK ( is the customer buy some contracts), KO (if not) and PENDING ( if the customer want some time for made his decision )
6. If the status is OK, the system ask the agent about numbers and type of customers subscriptions
FIRST NECESSARY UPDATE: actually the Administrator by using a "Manage Type of Subscription" [see figure 1 - [url removed, login to view]] can insert different type of plans....i want to remove this option because require too many time and the names of the plans vary every months.
So i want that the agents after setting status of the appointment to OK will be not prompted by the system about the name of each sold contract as now [see figure 3 - [url removed, login to view]] ( now the agent has to select the type of the plans from a drop down list and for each plan has to specify numbers of solded SIM ). I want a simple Text area where the agent can write the name of the offers and 3 dedicated fields where the agent can specify the number of solded SIMS CARD [see figure 4 - [url removed, login to view]]
SECOND NECESSARY UPDATE: i want an update to stats system that now isn't working and that will be in any case necessary after the previous modifications. Actually the stats system display textual data, if you are able could be very good integrate a visual chart library in flash or ajax for display visually the stats.
I can supply full Code Charge Studio Project that can be loaded on Code Charge Studio with a freeze of my database.
For get more details please contact me.