We have a need for a NetSuite integration specialist to help us complete our product support package. We already have NetSuite and wish to use most of the features rather than just the sales support and financials packages.
We have built a technology that allows us to bring together people who use the Internet, to those who own small businesses who don't, via telephone. For example taking online restaurant reservations and making automated calls to restaurants (feedback via email/SMS). We want to be able to use NetSuite for our support staff and to capture support cases.
We require data integration to be designed plus a few custom forms created in NetSuite. For example we require logging of all calls and reservations, plus any changes to a customers information either generated from NetSuite or our website be replicated to both databases (NetSuite and our own).
There are several components that will need to be created, these are broken up into three sections:
- Information Exchange - Corporate Database to NetSuite
Java based application to pick up new reservations/calls or logs thereof to be placed into NetSuite.
- NetSuite Customer Service Form creation
Customers will regularly change their information pertaining to when they wish to be called etc. They may do this by calling our helpdesk and requesting a change, in which the NetSuite form must pickup the data to populate the form via a external database, and upon form submission, enter the data into the same database.
- Website Form Creation
Customers will regularly make use of a website designed initially by us, the operations include: Altering customer/billing information, accessing current balance, accessing printed invoices for previous or current months, seeing results of support cases (including case details).
- New Customer Form
Automatic population of required fields in customer record, plus, tasks generated to people internally to contact the new customer.
Only providers with experience in creating applications using Netsuite will be considered, please include references to projects completed with your response.