Kayako Staff View

We run a Kayako based helpdesk, and I would like to create a staff and user interface template (2 templates total) for it that has the same 'Outlook' style look and feel as User Voice. We are running Kayako 4.62 on our own server. Also need to create a module like the 'Thumbs Up, Thumbs Down' feature in User Voice so that customers can rate their ticket, and the staff can see the rating as well as report on it.