Suoritettu

Outsourcing software sales and technical support

The candidate should:

1- Have an extensive knowledge of Asp, Asp .Net, VB, XSL

2- Be able to install 4 range of out product (orgchart products) in his server without using any help.

3- Have an excellent communication and written skills.

4- Be able to troubleshoot customer problem.

5- Answer customer questions.

6- Be available to chat with the customers at least 5 working days (one hour / day)

Duties:

1- Install our product in his server without using our support

2- Study about our product by his own

3- Be available for the online chat with the customer during the time indicated in above.

4- Send chat transcript to us after each chat

5- Answer customer question

6- Resolve customer problem

7- Increase product sale

To get information about our orgchart product you can go to our web site at [url removed, login to view] You can also download page and down our Organizational chart products.

Terms and condition:

Project period is for a week.

After a week you will get weekly bonus for each extra week.

You will receive something around average 5 emails in a day.

You will get an email right after each customer downloads the product.

You will send email to them and encourage them to chat with you or to ask you about the problems they have during the installation. You need to send them email in less than 24 hours.

You will answer their technical questions.

You will not contact to the customer without cc me about any subject that you will talk.

You will get $30 for one week. This is based on working in 6 days in a week. If you work less than 6 days a week you will get the portion of the week.

If my system or your system is not available for any portion of the week you will get the portion of the week that you have worked.

Start day will be the day you send the first email.

## Deliverables

You will get extra $10 bonus per customer when they have problem in the installation and you help them to resolve this. This might take 1 or several emails for specific customer. You may help them to look at FQA page.

You will get extra $10/ Hr bonus for the chat conversation with the customer. You will cut and paste the transcript and send it to me.

## Platform

Windows 2000 and above, Windows XP, IIS server

Taidot: ASP, PHP

Näytä lisää: web site outsourcing, technical support duties, support outsourcing, software sales outsourcing, software outsourcing site, sales per hour, sales outsourcing software, project based sales outsourcing, product sales outsourcing, outsourcing with php, outsourcing web site, outsourcing to us, outsourcing technical support, outsourcing software project, outsourcing sales for one time, outsourcing sales emails, outsourcing sale of online products, outsourcing sale, outsourcing project c#, outsourcing products

Tietoa työnantajasta:
( 151 arvostelua ) Vienna, United States

Projektin tunnus: #3475603

Myönnetty käyttäjälle:

                                                    netdimenssion
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netdimenssion

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