The Customer Success Support Specialist assists with the setup, execution, and
coordination of webcasts and virtual events. This role requires a highly detail-oriented
individual who is comfortable interfacing with clients under fast-paced, time-critical
situations and has excellent troubleshooting abilities. Customer service skills and keen
understanding of technology are critical components of this position.
We have been working with this client for 6 years now, and if you are successful to work
for them you will be work with the most talented individuals in the industry and our
customer base includes the world’s largest and highest-profile companies.
The role is bilingual because clients may communicate in either English or their native
language, as detailed below.
Use our virtual product suite to set up webcasts, webinars and virtual event
elements such as registration pages, emails, content, locations, surveys, archives
and other event elements
Coordinate with Event Managers to manage the delivery of key event related
Perform event related tasks, such as conference bridge scheduling, work order
processing, data input, answering event audience member inquiries, location design
edits and custom reports generation
Work in a client facing capacity to provide live webcast & virtual show monitoring
and platform trainings
Perform other webcast and virtual event related activities as necessary
Availability for 20 hours a week, working from home.
Ability to communicate effectively
Bi lingual to work with clients in French and English languages. If you speak Spanish fluently as well that would perhaps ean we could offer some more hours, but is not a requisite.
An interest in learning about virtual events technologies and services
Strong technical skills and some knowledge of HTML and/or CSS
Well organized and able to provide high quality work 100% of the time
Sense of urgency to provide a rapid response to client requests
Integrity, creativity, high standards, persistence, and achievement oriented
Ability to thrive in a rapidly changing environment
Experience with Adobe Photoshop and Microsoft Office suite
If you are interested, we can discuss further and I can be reached at the details below.
This is a chance for a good-paying work from home position that adds great value to
your CV, working with some of the biggest names in industry.
For more details or to apply your CV to me.