Computer Repair Technicians | Selangor

Field Service Engineer Requirements:

● To effectively communicate with customer, providing a full, 360° Case Status and follow-through for each customer come away with a positive view.

● Ensure that all service level agreements (SLAs) are delivered according to specifications / guideline

● Effectively clean devices and to assist customers in maintaining a healthy work environment

● Provide our customers with break-fix reactive support for desktop and notebook

● Configure system hardware, software and network components

● Assist the customer with ongoing product training on device features and best practices during break/fix engagements

● Gather data from known resources and solve moderately complex problems

● Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met

● Escalate issues according to established procedures

● Follow established procedures after completing Customer call

● Learn new technologies

● Share knowledge and experience with others

● Solve well-defined and moderately complex problems using established policies and technical principles

● Identify Customer needs and evaluate opportunities to retain and increase service levels

To be successful in this role, you will need to have:

● Experience in a desktop and/or notebook break fix environment

● 5 plus years’ experience in customer service/technical support role

● Ability to translate technical jargon into plain language

● Good general knowledge of IT hardware technical standards and technical trouble shooting processes.

● Proven hardware troubleshooting experience

● Excellent customer service and communication skills

● Hardware repair experience

● High level of windows troubleshooting experience (Win7, Win8, Win 10, Win10 mobile)

● Ability to learn new products – ongoing training provided

● Can do attitude

● Good team player

● Good organizational and time management skills

If you are interested, please bid on the project. Please note, your bid price has to include all travel costs to the customer premise.

Taidot: Computer Repair, Printer Repair, Field Technical Support, Local Job, A+ Certified IT Technician, Computer Support

Sijainti: Rawang, Malaysia

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Tietoa työnantajasta:
( 0 arvostelua ) Sydney, Australia

Projektin tunnus: #29117650