My website: [url removed, login to view]
Paypal should be the only payment option for my website at the current stage, and the process is as follows:
1. the customer click on the 'add to cart' button placed under each item image in order to add the item into the shopping cart
2. the customer click on the 'checkout with paypal' button and be prompted to [url removed, login to view] to login. After login, the customer's paypal account information will be reviewed and the customer is required to press a 'continue' button
3. problem then comes. In normal condition, after clicking on the 'continue' button, a customer should be directed back to the delivery information page, and then proceed to check out confirmation page. But some customers have reported two other conditions:
First situation, the 'continue' button did not lead to the 'delivery information page', instead, it leads to a page that requires 'credit card payment'. This page was originally embedded in the oscommerce template, and i asked someone to delete it, but it is not completely gone.
Second situation, the 'continue' button sometimes directs the page to a page where it says the customer's shopping cart is empty.
These two situations only happen to some customers, other customers can shop with the current paypal settings without problem. I suspect it maybe because of the browser problem, some use google chrome, some use IE, some firefox, etc.
I need someone to fix the above problems. Details will be given later.