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Job Title: Contract Level 2 IT & Network Technician (Phoenix Metro Area – Hybrid) Job Type: Contract / Freelance (Project-based / Hourly) Location: Hybrid (Remote administrative work + On-site client visits in Phoenix and surrounding areas) Target Audience: Experience with micro and small businesses (2–25 employees) About the Role: Our IT services firm is seeking an experienced, independent Level 2 Computer Network Technician for contract-based client projects. This is a hybrid role requiring remote troubleshooting and on-site dispatch to client locations across the Greater Phoenix metro area. You will be the primary technical resource managing, troubleshooting, and optimizing IT environments for our small business clients (ranging from 2 to 25 users). We need a self-starter with proven, practical experience who understands the unique constraints of small business budgets and infrastructure. Key Responsibilities: • On-Site & Remote Support: Travel to client locations in Phoenix and surrounding cities for hardware deployments, physical networking, and hands-on troubleshooting. • Active Directory & Server Management: Configure, maintain, and troubleshoot Windows Server Domain Controllers, including Group Policies, DNS, DHCP, and user access controls. • Network Security: Handle the end-to-end setup, configuration, firmware updates, and security policies for SonicWall firewalls. • Wireless & Switching: Deploy, map, and manage Ubiquiti network devices (UniFi Access Points, Switches, and Gateways). • Application Networking: Troubleshoot and optimize QuickBooks in a multi-user network environment, managing hosting modes, company file permissions, and Database Server Manager stability. Required Experience & Qualifications: • Location: Must be based in the Greater Phoenix area with reliable transportation for on-site client visits. • Proven Track Record: Minimum 3+ years of hands-on IT field experience, specifically as a Level 2 Technician supporting small business clients (under 30 users). We value proven, real-world experience above all else. • Advanced proficiency with Windows Server (Active Directory/Domain Controllers). • Deep knowledge of SonicWall firewall configuration and security rules. • Hands-on experience with Ubiquiti UniFi controller software and hardware ecosystems. • Specialized experience resolving multi-user QuickBooks networking errors (e.g., H202, H505 codes). • Certifications: Professional certifications (e.g., CompTIA Network+/Security+, SonicWall CSSA, or Microsoft identity/server certs) are a plus, but not required if you have equivalent field experience.
Project ID: 40709312
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Active 6 days ago
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18 freelancers are bidding on average $60 USD/hour for this job

Hello, We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in Troubleshooting, Intuit QuickBooks, Technical Support, Active Directory, DNS, Windows Server, Network Administration, IT Project Management, Firewall, Ubiquiti and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
$50 USD in 5 days
7.1
7.1

Hi there, I've spent years supporting small businesses with exactly these issues - QuickBooks H202/H505, SonicWall security, and UniFi networks. I'm based in the greater Phoenix metro and can handle both remote troubleshooting and on-site visits. What I'll do: ✅ Fix QuickBooks multi-user errors (H202/H505), file permissions, and Database Server Manager on your clients' networks. ✅ Administer Windows Server AD/DNS/DHCP/GPO and configure SonicWall firewall security policies, rules, and firmware. ✅ Deploy and optimize Ubiquiti UniFi APs, switches, and gateways with proper network mapping and staged rollouts. ✅ Windows Server / Active Directory / DNS / DHCP / GPO ✅ SonicWall firewall configuration and firmware updates ✅ Ubiquiti UniFi controller and hardware ecosystem ✅ QuickBooks multi-user networking and stability ✅ Microsoft® Certified: MCSA | MCSE | MCT ✅ 300+ projects delivered, 280+ five-star reviews Why me: I'm available 24/7 for remote triage and can usually schedule same-day on-site visits. Do you need me to bring my own tools/laptop, or is there a standard kit supplied on-site? My rate is $52 USD/hour and I can start right now.
$52 USD in 1 day
6.7
6.7

With 5+ years in IT support and network troubleshooting, I understand the critical need for reliable, on-site support for small businesses like yours. My experience includes managing Windows Server Domain Controllers and hands-on hardware deployments. Could you provide more details on the specific network security protocols you currently have in place? Regards, CA. Swati Jain, CPA
$50 USD in 44 days
4.5
4.5

I understand you need a Level 2 IT & Network Technician experienced with small businesses, similar to my successful deployment of a unified network and VoIP solution for a 15-employee legal firm, which significantly reduced their communication overhead and improved reliability. My approach involves leveraging tools like PRTG Network Monitor for proactive monitoring and threat detection, combined with remote desktop solutions (e.g., TeamViewer, AnyDesk) for efficient troubleshooting. For on-site work, I'll utilize diagnostic utilities for network analysis, hardware checks, and secure configuration management, ensuring minimal disruption. My plan includes initial site assessments, phased implementation of solutions, and comprehensive documentation. Given your focus on micro and small businesses, have you encountered specific challenges with cloud adoption or cybersecurity implementation in this segment? I'm available for a brief call to discuss how my skills align with your project needs.
$50 USD in 7 days
4.5
4.5

Hey! SolutionzHere here — we have a dedicated on-site technician based in the Greater Phoenix metro, backed by our remote team for AD/server administration, so this hybrid on-site + remote model is exactly how we operate for small-business IT support contracts. Our on-site resource brings hands-on experience with SonicWall configuration, Ubiquiti UniFi deployments, Windows Server/AD management, and multi-user QuickBooks networking (including H202/H505 troubleshooting) — direct fit for your 2-25 user client base. At $80/hr, we're ready to take on client dispatches starting immediately. Quick Q: Is this a steady pipeline of multiple clients, or a starting client count you can share to gauge volume?
$80 USD in 40 days
3.8
3.8

Hello Sir, Are you looking for a dedicated IT technician who understands the unique needs of small businesses? I specialize in providing tailored IT solutions for micro and small businesses, ensuring efficient and reliable network environments. Let's discuss how my experience can enhance your IT services and support your clients effectively. Best, Smith
$50 USD in 40 days
3.6
3.6

Hi there, With accolades from past clients including a 4.9-star rating and 96% on-time delivery, my name is M Mobasher, and I believe I'm the ideal candidate for your Level 2 IT & Network Technician role. My extensive experience and knack for identifying and rectifying IT issues aligns perfectly with your project. Having assisted small businesses in tackling similar problems to the ones you've outlined, I am well-versed with the unique constraints of small business budgets and infrastructure. Working adeptly with QuickBooks in a multi-user network environment is one of my standout skills; I have resolved several networking errors, such as H202 and H505 codes, successfully. This proficiency extends beyond to encompass a deep knowledge of SonicWall firewall setup, configuration, firmware updates, and security policies, as well as hands-on mastery of Ubiquiti network devices management. Moreover, I bring advanced proficiency with Windows Server (Active Directory/Domain Controllers), a skill vital to this position. Best regards, Mobasher Reza
$50 USD in 40 days
1.4
1.4

Greetings! I am based in the Greater Phoenix area with reliable transportation for on-site client visits, and I can handle both remote troubleshooting and on-site dispatch. I can manage Windows Server Domain Controllers, including Group Policies, DNS, DHCP, and user access controls. I will set up, configure, and secure SonicWall firewalls end to end, and deploy and manage Ubiquiti UniFi access points, switches, and gateways. I am also experienced troubleshooting multi-user QuickBooks networking issues, including H202 and H505 errors, along with company file permissions and Database Server Manager stability. I understand the budget and infrastructure constraints of small businesses with 2 to 25 users and am comfortable working as an independent contractor. Happy to discuss your client projects and availability. Thanks, Revival
$50 USD in 40 days
0.0
0.0

Hi This project involves handling Active Directory & Windows Server management, specifically configuring domain controllers and managing Group Policies and DNS. One technical challenge in such environments is ensuring seamless integration and security policy updates within small business networks. I'd leverage my experience with Windows Server and Ubiquiti networks to optimize these environments. Previously, I've enhanced security and efficiency in small business IT settings by configuring SonicWall firewalls and deploying Ubiquiti UniFi devices, leading to significant reductions in network issues for clients. Your focus on micro and small businesses resonates with my background in providing tailored solutions for similar clientele. I'm confident I can bring the expertise needed to efficiently manage and troubleshoot your IT infrastructure. Let's connect to discuss how I can best assist in optimizing your clients' networks. Thanks, Shammi
$50 USD in 40 days
0.0
0.0

Hi You're looking for a Level 2 IT & Network Technician skilled in managing and troubleshooting IT environments for small businesses. A key technical challenge you'll face is optimizing QuickBooks in a multi-user network while managing server configurations and firewall security. Integrating SonicWall firewalls and troubleshooting QuickBooks errors like H202 and H505 demands a precise mix of network configuration and software troubleshooting. I've worked extensively with micro businesses, deploying solutions such as Active Directory implementations and network setups using Ubiquiti, ensuring efficient server and application performance. Your focus on small business constraints resonates with my previous projects where I've effectively balanced budget needs and technical demands. I'm here to offer my expertise in both remote and on-site capacities, committed to ensuring robust network administration. Let's connect, and I can walk you through how we'll manage and optimize your IT environments. Thanks, Jonathan
$50 USD in 40 days
0.0
0.0

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