Simple Helpdesk Application

I need a simple helpdesk system developed using visual studio 2008 and mysql express. The basic requirements are:

- Should support three roles, helpdesk analyst, supervisor, engineer

- Helper tables incl. branch, system component, and questions.

- Questions fields are id (indentity) question text, answer (yes/no), comment and isActive.

- Branch fields are: Branch Code (primary key, assigned), description, address, postcode, city, district, region, phone, fax, workinghours, manager name

- Compnenet fields include id (identity), name, description.

- Should support workflow New, In-progress, Assigned, On-hold, Complete

- Everytime the workflow changes a supervisor should be notified via email.

- helpdesk analyst will raise trouble reports by selecting branch, componenet and answering each isActive question. trouble ticket is in workflow new at this point

- Supervisor will assign trouble ticket to engineer, workflow will change to in-progress.

- Engineer can complete or on-hold the workflow and append notes to the resolution text box.

Taidot: .NET

Näytä lisää: simple helpdesk, visual workflow, question manager, district manager, answer phone fax, helpdesk application visual studio, aspnet helpdesk application source code, helpdesk application, visual studio project help desk, helpdesk application aspnet source code, visual identity, trouble ticket, ticket id, support engineer, simple questions, simple 15, postcode, complete identity, application system, visual studio mysql, application description, region code, mysql append, net progress, question text

Tietoa työnantajasta:
( 12 arvostelua ) Athens, Greece

Projektin tunnus: #424326

Myönnetty käyttäjälle:


i`ll do it..

200 $ USD 10 päivässä
(25 arvostelua)

11 freelancers are bidding on average $149 for this job


Please check my private message.

200 $ USD 30 päivässä
(42 arvostelua)

Lets discuss details in pmb very quickly, and finish it ASAP. Thanks and Regards:TUHIN

100 $ USD 2 päivässä
(140 arvostelua)

I have 9+Yrs of experience in the IT industry. Having strong experience in HTML,CSS,XHTML,JavaScript,AJAX, XML/XSLT, VBScript, ASP,PHP,ASP.NET,C#, VB.NET, [url removed, login to view],ORACLE,SQL Server,MySQL,MS Access, .NET Remoting, XML W Lisää

200 $ USD 7 päivässä
(14 arvostelua)

hi,plz check pm --i am intersted in your project and it will be done as you like and better , there are some samples(screenshots) of my work using VB2008: [url removed, login to view] [url removed, login to view] Lisää

200 $ USD 1 päivässä
(8 arvostelua)

Hi, I have 4 years of experience in .NET(C#), SQL Server. Also i have well knowledge about 3-tier architectures, Web services, XML and XSD. I am working as a senior software engineer in a private concern. I am work Lisää

100 $ USD 4 päivässä
(2 arvostelua)

I am a .net certified having 7 years of experience. I can deliver this project to you with a 100% satisfaction

100 $ USD 2 päivässä
(4 arvostelua)

Hi, Please check PM. Thanks

150 $ USD 2 päivässä
(1 arvostelu)

Hi, georgeros. I have an experience in building HelpDesk application for telecommunication company. I have 2+ years of experience in web site building industry using PHP, ASP.NET 1.1/2.0/3.5, WWF. Thanks.

190 $ USD 7 päivässä
(0 arvostelua)

Dear sir, plz check our profile on getafreelancer site..Thanks

60 $ USD 4 päivässä
(0 arvostelua)

Greetings, I was being responsible for /design/development of Service Desk for ATOS, I can reuse and smaller version of application to fit your requirement. Do contact for past work snap and speedup and quality deliv Lisää

140 $ USD 3 päivässä
(0 arvostelua)