We are looking to implement a web based predictive dialing application that can run multiple agents as well as conuct voice broadcasting with ivr.
We have been using an application for a long time, and have working copies of what we are trying to achieve. We assume that we will be using an asterisk based system with sip trunking capability.
We need to get this done asap. I have seen vici and gnu, but am looking for a real pro that may have some other options out of the box.