Need a browser extension or application for both windows and mac.
The soft phone will require an agent to log in and be able to show when an agent is logged in, we also need to understand when the agent is available, on do not disturb or on a call.
Need the availability to move a call from one agent to another agent.
All call details will need to captured - Date & Time, Caller ID (Number) Start of Call and Finish, Agent ID
Needs to be able to work across SIP and PBX providers using TAPI