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Our team runs entirely on Windows PCs joined to Active Directory and relies on Microsoft 365 for email and collaboration. I need a dependable technician who can jump on remote sessions, isolate problems fast, and leave users up and running without fuss. Current pain points you will tackle first: • User login problems—everything from routine password resets to stubborn account lockouts and permission oddities inside AD. • Network hiccups—slow speeds, “can’t connect” messages, and random drop-offs across wired, Wi-Fi, and VPN links. • Microsoft 365 / Outlook issues—profile corruption, mailbox access, sync delays, and general admin tweaks through the M365 portal. Beyond those, you’ll occasionally step in for printer quirks, software installs, hardware diagnostics, or anything else a remote help desk sees. Secure tools such as Remote Desktop, Quick Assist, or equivalent are required, and clear documentation of each fix is expected so my internal team can follow along. Deliverables for every incident: 1. Root-cause explanation in plain English. 2. Steps taken (screenshots or commands where relevant). 3. Preventive recommendation when applicable. If you’re comfortable troubleshooting Windows 10/11, Group Policy, DNS/DHCP, and VPN endpoints, and you communicate clearly with non-technical staff, I’d love to rely on you for ongoing remote support.
Project ID: 40654823
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36 freelancers are bidding on average ₹1,265 INR/hour for this job

With more than 10 years of experience as a Network, Cybersecurity, VoIP and System Engineer, I am confident in my ability to tackle the issues you've highlighted. My proficiency stretches across a defined set of skills needed for your project, including Microsoft platforms like Windows Server and Exchange - a critical asset for understanding and resolving Windows 10/11 and Microsoft 365-related issues. As a network administrator, securing and optimizing connections is second nature to me. I am comfortable with VPN endpoints, well-versed with DNS/DHCP management which should address your network hiccups. Moreover, my expertise with various vendors ensures that I rely on best practices when approaching troubleshooting. Additionally, clear communication is key when it comes to remote support; rest assured, I have honed this skill over the years of working with non-technical staff. I adhere strictly to documention protocol, providing root-cause explanations in plain English together with detailed steps/screenshots utilized and any preventive recommendations necessary. Combined these attributes make me the ideal candidate for your ongoing remote support needs.
₹1,200 INR in 40 days
7.0
7.0

Hi there, I’m a Server Administrator and would like to assist you. Please let me know a good time to discuss. Thanks
₹1,050 INR in 40 days
6.1
6.1

Hello, My name is Hoang, and I am a System Administrator with seven years of experience in IT Helpdesk support and Office 365 administration. I am confident in my ability to assist you and complete the required tasks efficiently and professionally. Please feel free to contact me so we can discuss your requirements in detail. Remote support can be provided via TeamViewer or AnyDesk. Thank you for your consideration.
₹1,200 INR in 20 days
5.5
5.5

Hi, I’m Sahanaj. I provide hands-on Windows/AD/Microsoft 365 remote support and focus on fixing the cause—not repeatedly treating the symptom. I can troubleshoot AD password/lockout and GPO issues, DNS/DHCP/VPN connectivity, Windows 10/11 problems, Outlook profiles/mailbox sync and M365 admin issues through secure remote sessions. Every ticket gets a plain-English root cause, actions taken, and preventive recommendation, so your team builds a knowledge base instead of starting from zero. Rate: ₹2,500/hr Availability: 15–20 hrs/week, with urgent support available. Give me the first stubborn ticket—I’ll show you how I work.
₹2,500 INR in 40 days
5.2
5.2

Hello there, I hope you're doing well. I'm genuinely interested in supporting your project. I bring over 15 years of experience in IT, media production, and technical operations, specializing in: IT & Cloud: Windows, macOS, Microsoft 365, Google Workspace, Exchange, DNS, networking, WordPress, virtual machines, RDP, and cloud applications. GPU & AI Workflows: GPU infrastructure, Linux servers, Docker, AI inference, ComfyUI, Whisper, FFmpeg, Blender rendering, and remote render farm workflows. Automation: Power Automate, Power BI, workflow optimization, scripting, and media transcoding pipelines. Content & Media: Video editing, audio editing/mixing, subtitles, dubbing, voice-over, transcription, localization, and motion graphics. I focus on building reliable, scalable solutions that combine IT, automation, AI, and media production to streamline workflows and deliver high-quality results.
₹1,000 INR in 40 days
4.0
4.0

With 16+ years of IT experience and certifications including Microsoft MCSE (Windows Server), O365, GCP, and Hyper-V, I provide end-to-end expertise across Azure, AWS, Linux, Windows Server, Active Directory, Exchange Server, VMware, and networking. I specialize in infrastructure design, cloud migration, system modernization, troubleshooting, and performance optimization, helping businesses build secure, reliable, and cost-effective IT environments. With strong hands-on experience in complex enterprise environments, I focus on delivering practical solutions, resolving critical technical challenges, and completing projects efficiently and professionally. Let’s transform your IT challenges into reliable solutions that drive business success.
₹1,000 INR in 40 days
4.1
4.1

Remote IT Support & Microsoft 365 – Proposal With 18+ years of IT experience, I provide remote support across **Windows, Active Directory, Microsoft 365, Exchange Online, networking and enterprise IT operations**. I have supported environments of up to 15,000 users, including 24×7 operations and multinational clients, with a strong focus on rapid troubleshooting and clear user communication. Scope of Support: • AD & Windows: Login issues, password resets, account lockouts, permissions, Group Policy and Windows 10/11 troubleshooting. • Network: DNS/DHCP, wired/Wi-Fi connectivity, VPN, slow performance and intermittent connectivity. • Microsoft 365/Outlook: Outlook profiles, mailbox access, synchronization, Exchange Online and M365 administration. • General IT: Printers, software installation, hardware diagnostics and remote help-desk issues. Support Approach: Secure remote sessions using approved tools such as Remote Desktop/Quick Assist, systematic root-cause troubleshooting, minimal user downtime and clear communication with technical and non-technical users.
₹750 INR in 40 days
3.5
3.5

Hello, I’m interested in helping with your remote Windows and technical support needs. I have hands-on experience with Windows troubleshooting, hardware diagnostics, software installation, networking, and resolving common desktop issues. I’m comfortable troubleshooting problems systematically, explaining technical issues in simple English, and documenting the steps taken and recommended prevention. I’m also familiar with Linux and command-line troubleshooting and can quickly learn your specific Active Directory and Microsoft 365 environment and procedures. I’m available for remote troubleshooting and would be happy to start with an initial support task.
₹1,000 INR in 10 days
0.0
0.0

Hi, I’ll first understand what the user is facing and then trace the issue from the system level instead of applying quick fixes. For AD login and account issues, I’ll check account status, password policies, lockouts, permissions, and Group Policy where required. For network problems, I’ll check the connection step by step—IP configuration, DNS/DHCP, Wi-Fi/LAN, VPN, and connectivity to identify where the problem is actually occurring. For Microsoft 365 and Outlook, I’ll check the Outlook profile, mailbox connection, authentication, sync, AutoDiscover, and M365 settings before deciding on the fix. I can also handle printers, software installation, hardware troubleshooting, and other Windows support issues remotely using secure remote-support tools. For every issue, I’ll keep things simple: what caused it, what I changed, and what can be done to prevent it from happening again. My approach is straightforward find the root cause, fix it properly, test it with the user, and document the solution.
₹1,000 INR in 40 days
0.0
0.0

I propose providing fast, reliable, and user-friendly technical support through multiple channels such as phone, email, live chat, and remote assistance. The support team should resolve issues quickly, provide clear guidance, maintain proper documentation, and offer regular updates to improve customer satisfaction.
₹800 INR in 40 days
0.0
0.0

Hello, I’m very interested in providing ongoing remote IT support for your Windows and Microsoft 365 environment. I have over 16 years of experience in IT systems and end-user support, including Active Directory, Microsoft 365, Windows 10/11, Group Policy, LAN/WAN, TCP/IP, DNS, VPN connectivity, endpoint support, printers, software installation, and incident troubleshooting. In my current role as a Regional ICT Support Officer, I support users across multiple locations and routinely troubleshoot account lockouts, password and access issues, Outlook/Microsoft 365 problems, network connectivity, VPN access, endpoint issues, printers, and business applications. I follow a structured troubleshooting approach—identify the root cause, restore service efficiently, document the actions taken, and recommend preventive measures where appropriate. I am also experienced in communicating technical solutions clearly to non-technical users. I hold ITIL 4 Foundation and LPIC-1 certifications and have completed professional training in Microsoft 365 administration. I am comfortable using remote-support tools and can adapt quickly to your existing procedures and documentation standards. I would welcome the opportunity to become a dependable extension of your remote support team. Thank you for considering my bid.
₹1,200 INR in 40 days
0.0
0.0

Hi there! I bring over six years of hands-on experience in Windows technical support, with a strong background in Active Directory administration, Office 365 management, and network troubleshooting. Having led enterprise-level support operations, I am adept at quickly isolating issues and restoring functionality with minimal disruption. Windows & AD Expertise: Skilled in resolving login problems, password resets, account lockouts, and permission issues. Proficient in Group Policy, DNS/DHCP, and user access management. Microsoft 365 Support: Experienced in mailbox administration, Outlook profile recovery, sync troubleshooting, and portal-based configuration. Networking & VPN: Strong troubleshooting of wired, Wi-Fi, and VPN connectivity issues, ensuring seamless collaboration. Documentation & Communication: I provide clear root-cause explanations, step-by-step resolutions (with screenshots/commands where needed), and preventive recommendations for future stability. I am comfortable using secure remote tools (RDP, Quick Assist, VPN clients) and excel at communicating technical solutions in plain language for non-technical staff. My approach is proactive, ensuring not just fixes but long-term reliability. I would be glad to support your team with dependable, ongoing remote assistance.
₹1,000 INR in 20 days
0.0
0.0

Hi, I’m interested in providing ongoing remote IT support for your Windows/Active Directory and Microsoft 365 environment. I have hands-on experience with Windows administration, Active Directory, Group Policy, DNS/DHCP, Microsoft 365, Intune, Entra ID, Microsoft Defender, VPN troubleshooting, and end-user support. I’m comfortable troubleshooting issues such as: * AD account lockouts, password resets, permissions, and login problems * Windows 10/11 connectivity, Wi-Fi, VPN, DNS/DHCP, and network issues * Microsoft 365 and Outlook profile, mailbox, sync, and access problems * Software installation, printer issues, and general Windows troubleshooting * Remote support using secure tools such as Quick Assist or Remote Desktop My troubleshooting approach is to quickly isolate the root cause, resolve the issue with minimal user disruption, and document the resolution clearly. For each incident, I can provide the root-cause explanation, steps/commands used, relevant screenshots, and preventive recommendations where applicable. I’m comfortable communicating with both technical and non-technical users and can support your team reliably on an ongoing basis. I’d be happy to discuss your environment, support requirements, availability, and the expected workload. Thank you for considering my application.
₹900 INR in 40 days
0.0
0.0

Hi there! I am interested in applying for the Remote Support Specialist position. As a skilled IT professional with diversified experience across various areas of technology, I believe my extensive hands-on experience and technical background enable me to deliver quick, reliable, and quality resolutions to IT-related issues. Throughout my career, I have developed a solid foundation in IT infrastructure, virtualization, cloud platforms, collaboration tools, backup solutions, VPN & Wi-Fi networking, Active Directory administration, Group policy management, DNS, DFS, DHCP, FSRM, Google Workspace, Microsoft 365, Helpdesk, Remote Monitoring & Management, security management and much more. Beyond resolving technical issues, I understand the importance of providing responsive and professional support to users. I am looking forward to receive a response from you.
₹750 INR in 40 days
0.0
0.0

Hi, I have 13+ years of experience in IT Infrastructure and end-user support, and this requirement closely matches the work I handle on a regular basis. I have hands-on experience troubleshooting Windows 10/11 systems, Active Directory user and permission issues, account lockouts, password resets, Group Policy, DNS/DHCP, wired and Wi-Fi networks, VPN connectivity, Microsoft 365 and Outlook issues. I can provide remote support for: AD login, password and account lockout issues User permissions and Group Policy troubleshooting Windows 10/11 system and application issues DNS, DHCP, LAN, Wi-Fi and VPN troubleshooting Microsoft 365 and Outlook profile/mailbox/sync problems Printer, software and hardware troubleshooting Remote troubleshooting using secure support tools Incident documentation and root-cause analysis My approach is to identify the actual cause rather than just applying a temporary fix. After resolving an issue, I can provide a short explanation of what happened, the steps taken, and any preventive recommendation where applicable. I’m comfortable supporting non-technical users remotely and communicating the technical issue in simple terms. I’m available for ongoing remote support and can start immediately. Regards, Arif
₹850 INR in 40 days
0.0
0.0

Hello, I have 3.7+ years of experience in Desktop/IT Support, with expertise in Windows 10/11, Active Directory, Microsoft 365, Outlook, networking, VPN, DNS/DHCP, and remote troubleshooting. I can quickly identify issues, resolve them securely, and provide clear documentation and preventive recommendations.
₹1,200 INR in 40 days
0.0
0.0

I am interested in working on your project and can deliver accurate, professional, and timely results. I have experience in customer support, email handling, data entry, and online research. I understand the importance of quality, accuracy, and meeting deadlines. I am available to start immediately and will communicate clearly throughout the project. I would be happy to discuss your requirements and provide the best possible service.
₹1,000 INR in 40 days
0.0
0.0

I am an experienced IT Support Specialist with expertise in Active Directory, Microsoft 365, Windows 10/11, Networking, VPNs, DNS/DHCP, and Group Policy. I can quickly troubleshoot login issues, Outlook/M365 problems, network connectivity issues, and general help desk requests through secure remote support. For every incident, I will provide: Root cause analysis in plain English Detailed resolution steps Preventive recommendations to avoid recurrence I communicate clearly with both technical and non-technical users and maintain thorough documentation for seamless handover to your internal team.
₹1,000 INR in 40 days
0.0
0.0

3+ years remote L1/L2 support for US clients: AD account/login fixes, M365/Outlook issues, network/VPN troubleshooting, and Windows 10/11 diagnostics. I document every fix with root cause, steps taken, and preventive recommendations, and I communicate clearly with non-technical staff. Comfortable with Remote Desktop, Quick Assist, Group Policy, and DNS/DHCP. Ready for ongoing remote support.
₹750 INR in 40 days
0.0
0.0

"Most of what you describe - lockouts, Outlook profile corruption, sync delays, VPN drops - traces to fewer root causes than it appears. Repeated AD lockouts are usually a stale credential cached on a phone or a mapped drive, not a mistyped password. Outlook sync problems on M365 are usually cached-mode or OST corruption rather than a mailbox fault. Fixing the cause instead of resetting each time is what brings the ticket count down. How I work an incident: 1. Reproduce and isolate over a remote session - Quick Assist, RDP or your preferred tool. 2. Fix, keeping the user informed in plain language. 3. Write it up as you asked: root cause in plain English, steps taken with screenshots or commands, and a prevention recommendation where one applies. I'm comfortable across your whole list: Windows 10/11, Active Directory users and permissions, Group Policy, DNS and DHCP, VPN endpoints, and M365 admin - mailbox access, Exchange settings, licences and permissions. Printers, software installs and hardware diagnostics are routine. Where I add something beyond standard help desk: email. If mail from your domain ever lands in customers' spam, that's SPF, DKIM and DMARC - my specialty rather than a gap I'd hand off. Question: how many users and devices, and roughly how many tickets a week? That tells me whether a retainer or per-incident billing suits you better. I'm in Morocco, GMT+1, and can confirm my hours against yours before we start."
₹1,000 INR in 20 days
0.0
0.0

Delhi, India
Member since Feb 9, 2021
₹600-1500 INR
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