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3D Printing Company Looking For Service Engineer For Technical Customer Service

Dear Developer,

For our e-commerce business, we are looking for a full time service engineer for technical customer service.

Our business is focussed on the 3d printing market. Which means we sell 3d printers and supplies. We do that now in mainly the Netherlands and Belgium. But shortly we will be expanding to the whole EU.

Here is some video about 3d printing:

[login to view URL]

You will be responsible for:

- handling the support tickets in freshdesk

- communicating with customers

- communicating with the employees of our selling channels (Like Amazon etc.)

- communicating with suppliers for parts

- communicating internally with stakeholders and service point

- controlling the logistics flow of printers that are coming back

- ordering parts

- refunding customers

- cancelling orders

- creating additional orders

- managing the flow of goods that is coming back (so that printers won't get lost)

Apart from that, we are a young, innovative company. In other words, there is a lot of room for you to collaborate with our team on improving our workflows and processes. We like to give you room for your ideas! We believe in making mistakes and personal leadership to help you become the best service engineer you can be! As we grow, there is also room for you to take on more responsibility. Good English speaking and writing skills are therefore essential.

What do you bring?

- You have a technical higher education degree.

- For example in mechanical engineering, electrical engineering, Industrial Engineering, Mechatronics, Industrial Automation, and so on.

- You have experience with technical products support experience as service engineer

- You have experience with 3D Printing/3D printers

- An analytical insight

- Open to feedback

- Solution-oriented

- Fluent in English speaking and writing

- You are in possession of fast internet and a good telephone

Pré (Not mandatory but extra):

Experience with:

- Ideally you also have experience in programming. Ideally in Python.

- You can make 3D models with programs as illustrator etc.

What do we offer?

- A full-time senior service engineer

- Time and place independent work

- Room for you to work in an international business, that is active across the globe. Since we will be expanding to multiple countries very shortly.

INTAKE QUESTIONS

If you are interested, please answer the following questions: (NOTE: we only approach someone when the questions have been answered)

1. What technical knowledge did you acquire during your education?

2. What did you learn about technical service during your working life?

3. Are you available to work with us full-time?

4. Are you an expert with Technical Support, Customer Service and 3D Printing?

Thank you for your time! We are looking forward to getting in touch with you! Also, feel free to contact us if you have any questions.

Kind regards,

Jimmy Jaspers

CEO and CIO

PLEASE ADD YOUR FIXED MONTHLY RATE TO YOUR PROPOSAL

Taidot: Koneenrakennus, Tekninen tuki, 3D-tulostaminen, Asiakaspalvelu, Customer Experience

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Tietoa työnantajasta:
( 9 arvostelua ) Eindhoven, Netherlands

Projektin tunnus: #31511166

6 freelanceria on tarjonnut keskimäärin €625 tähän työhön

malbakurtulla

Hello Jimmy, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I am a full time f Lisää

€750 EUR 7 päivässä
(3 arvostelua)
3.8
wjavaid046

1. What technical knowledge did you acquire during your education? Answer: Electrical and Electronics Engineer 2. What did you learn about technical service during your working life? Answer: 3D printing and schematics Lisää

€750 EUR 1 päivässä
(2 arvostelua)
2.7
(0 arvostelua)
0.0
jolanjolanjolane

Hi, answers to your questions: 1- I am a mechanical engineer. During past 3 years I have been busy with manufacturing and product design services. This field requires a vast knowledge in theories and manufacturing mach Lisää

€500 EUR 7 päivässä
(0 arvostelua)
0.0
bishwajitpaul

Hi Jimmy, I hope you are having an excellent day so far! I have seen the job as soon it was posted. But I was deliberating whether I should be applying or not since I don't have any previous experience in tech support Lisää

€500 EUR 30 päivässä
(0 arvostelua)
0.0
gautamr631

1. What technical knowledge did you acquire during your education? I have a [login to view URL] in Mechanical Engineering from India and have been a science student throughout. 2. What did you learn about technical service during Lisää

€500 EUR 7 päivässä
(0 arvostelua)
0.0