Suljettu

Tech Savy Team Leader with SEO Experience

Position: CSR Lead

Division: CSR

Reports to: Operations Manager

Site: Remote

Key Responsibilities:

Provide timely and constructive solutions and advice to customers and makes them feel they are fully understood.

Exhibit flexibility and creativity in solving problems presented by customers, while remaining within the SOP guidelines.

Share resources and information readily and makes sure customers feel that you are on their side.

Address inquiries as quickly as possible and give explanations in case of delays.

Put extra effort in following up with customers to ensure they are fully satisfied.

Prioritize workload effectively based on the needs of customers.

Probe for information when necessary.

Handle escalations for technical issues and billing negotiations

Log all bugs and feature requests in the tracking system.

Performs additional tasks, such as monitoring recordings of users’ interactions with the site.

Update the help center and internal documentation with new articles.

Improve current KPIs and identify solutions for common customer problems

Required Qualifications:

Organizational Skills

Basic knowledge of SEO.

Experience in working in the customer service industry as a Team Leader or Manager

Past experience in working with Project management platforms, Zendesk, Slack, and Intercom

Critical thinker, able to exercise sound judgment.

Ability to generate reports, identify team opportunities and create plans for improvement

Past experience in managing and coaching CSRs, creating an acceptable glide path

Generate reports, charts, and analysis for KPIs at the executive level

Target KPIs:

Mean First Response Time

CSR Conversation Ratings

Number of escalations per month

Product Bug Reports

Weekly CSR Performance Review

Additional Requirements:

Please create a copy of this DISC personality test and share a new link: [login to view URL]

Please explain how will you handle customer escalations end to end.

Taidot: Leadership Development, Asiakaspalvelu, Hakukoneoptimointi, Projektinhallinta

Näytä lisää: kind reflection experience java project jsp, seo check position keywords php script, experience large project, seo site optimization project website, team leader cartoon picture, seo keyword position, seo experience details, career objective team leader system administrator profile, team leader christmas ecard, seo team leader tsa, lotus notes team leader project manager, seo experience project software, technical team leader unix linux project management, appied for sr steel structural autocad designer checker team leader project co ordenator jobs in mumbai navi mumbai thana, team leader project manager, seo team leader job description, experiences of a leader of a multicultural project team that overcame exclusion, project manager vs team leader, who are the best people to include in the core lightning experience rollout project team?

Tietoa työnantajasta:
( 0 arvostelua ) Makati City, Philippines

Projektin tunnus: #28996125

12 freelanceria on tarjonnut keskimäärin $97/tunti tähän työhön

Williskhan

* Manual and daily work on your project! * Weekly work reporting * Daily communication We are ready to be hired by you! * Reasonable rate * On-page & off page SEO * Yoast plug-in optimization in Wordpress * Facebook Lisää

$12 USD / tunti
(669 arvostelua)
8.3
(768 arvostelua)
8.3
GoogleRanking

Respected Sir, I am able to get "Guaranteed 1st Page Ranking" to your Desired Keywords in your Local Google & [login to view URL] & "Tons Of Traffic" within 3-4 months for your Website so you can get good "Visi Lisää

$12 USD / tunti
(539 arvostelua)
7.8
SEOchoice

Hi There, I am an SE0 Expert who has the experience, skill set and work ethic to help your website thrive in Search Engines like Google and Bing. As a Sr SEO Analyst at a Fortune 50 company and a successful SEO Freel Lisää

$15 USD / tunti
(164 arvostelua)
7.0
GetSEOfreelancer

Hi there,   I am ready to start SEO services for your website. We have 5+ years’ experience in SEO so we offer a complete range of search engine Optimization services & packages. I will provide you high quality SEO ser Lisää

$8 USD / tunti
(175 arvostelua)
7.1
seosea01

Hello sir..... Hi, we have 10+ years’ experience in SEO so we offer a complete range of search engine Optimization services & packages. Our aim is to ensure that your website will continue to increase in its ranking Lisää

$8 USD / tunti
(90 arvostelua)
5.8
ShartraTech

Hello I have more than 10+ years of experience with Seo and Digital Marketing. I can work according to your requirements. I provide cost effective SEO Services to all over the world for get Guaranteed First Page Ran Lisää

$15 USD / tunti
(7 arvostelua)
4.2
RisingRoyaltySvs

RE: Tech Savy Team Leader with SEO Experience Hey! I am professional Digital Marketer with experience developing businesses of all sizes using developed skills in SEO, SEM, SMM, SMO, Content Writing, Copy Writing, PPC Lisää

$50 USD / tunti
(3 arvostelua)
3.1
simisharma1992

Hello, I am smriti. I am interested for this job. I will provide you best results with required time. I would be greatful if you hire me for this job. I am eagerly waiting for your positive response.

$9 USD / tunti
(0 arvostelua)
0.0
gloria790

I LIKE DEALING WITH THE PUBLIC, KNOWING TO GIVE A TIMELY RESPONSE THAT ALLOWS THE PERSON TO MAKE THE BEST DECISION, TO GIVE FRESH AIR AND ANOTHER PERSPECTIVE OF THE SITUATIONS THAT ARISE

$9 USD / tunti
(0 arvostelua)
0.0
zaidji

Digital marketing professional work is done in our place and on-page and off-page in a very short time.

$1000 USD / tunti
(0 arvostelua)
0.0
faithgwen34

Hey, Hope you're doing fine! I've been in the Call Center industry for 7 years mainly focused in customer service. I've worked for 2 of the well-recognized US Telco carriers as CSR and eventually got promoted as Team Lisää

$15 USD / tunti
(0 arvostelua)
0.0