As a discipline, task management embraces several key activities. Various conceptual breakdowns exist, and these, at a high-level, always include creative, functional, project, performance and service activities.
Creative activities pertain to task creation. In context, these should allow for task planning, brainstorming, creation, elaboration, clarification, organization, reduction, targeting and preliminary prioritization.
Functional activities pertain to personnel, sales, quality or other management areas, for the ultimate purpose of ensuring production of final goods and services for delivery to customers. In context these should allow for planning, reporting, tracking, prioritizing, configuring, delegating, and managing of tasks.
Project activities pertain to planning and time and costs reporting. These can encompass multiple functional activities but are always greater and more purposeful than the sum of its parts. In context project activities should allow for project task breakdown, task allocation, inventory across projects, and concurrent access to task databases.
Service activities pertain to client and internal company services provision, including customer relationship management and knowledge management. In context these should allow for file attachment and links to tasks, document management, access rights management, inventory of client & employee records, orders & calls management, and annotating tasks.
Performance activities pertain to tracking performance and fulfillment of assigned tasks. In context these should allow for tracking by time, cost control, stakeholders and priority; charts, exportable reports, status updates, deadline adjustments, and activity logging.
Report activities pertain to the presentation of information regarding the other five activities listed, including graphical display.
Software dimensions criss-crossing nearly all lines of task management products include task creation, task visualization, notifications, assign resources, compatibility, configurability, scalability, and reporting
Task creation encompasses collaborative capabilities for turning ideas into actions (tasks). Includes activities involved before setting tasks, particularly patterns of collaboration involving planning
Task visualization encompasses presentation of tasks, most often through time and list forms. Priority visualization encompasses classification (e.g., budget, time, stakeholder) and mechanism (e.g., color code or text). Calendaring covers scheduling (e.g., availability, meetings, appointments and other potential conflicts) and notifications.
Notifications encompass configurable settings for informing past, present and pending deadlines.
Assigning resources encompasses the ability to delegate tasks and tools to single or multiple people.
Compatibility encompasses the ability of a task management environment to connect to other systems, software and environments. It includes setting a structure and restrictions on communication going from the task management environment to other software, systems and environments.
Configurability encompasses ability to add, remove and manage functionality and usability in task management environments.
Scalability encompasses ability to perform a task properly when a change in the quantity of users is done to meet the specific task requirements.
Reporting encompasses presentation of information by displaying either in tabular or graphical display.
All of the process described before must work as a WORKFLOW:
Create task and assign to someone then assign to another, and another one, the application must show when, where and why the task finished finally or stopped with someone.
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