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Call-center Profiling utility

The requirement is that of a single-functionality-call-center-CRM support module. A case-based scenario of the functionality is as follows:

Every time a customer calls up (on phone), the system checks (database entries) if the customer is an old customer or the first time customer.

If the customer is an old customer, the system needs to display/flash customer's profile to the call-center-representative, when the call is being received; following which the representative picks the phone and do the needful.

If the customer is a new customer i.e. the call is being received from a 1st time customer, a form should automatically open, in which the representative can feed the customer's information, which on pressing save button, will update the database with the customer's information.

Taidot: Äänipalvelut, Asiakaspalvelu, Java, Javascript, SQL

Näytä lisää: open a call center, information call center, i call center, customer support profile, call center calls, profiling database, guaranteed sales call center, system center, save button, picks, phone call, on-call, customer representative, crm java, center, call, call center, database call center, profile utility, update crm, java time based update, java utility, phone display java, javascript save button, calls database

Tietoa työnantajasta:
( 0 arvostelua ) Delhi, India

Projektin tunnus: #456954

2 freelanceria on tarjonnut keskimäärin 190 $ tähän työhön

basitengr

hi! I have deployed such inbound call centers for various clients with CTI popups. I need a bit more information as well Please read PM.

200 $ USD 4 päivässä
(0 arvostelua)
0.0
vcurepc

Hello, this can be done through C# very efficiently. With the software you would also get 24x7 after sales support. We are looking for a long term relationship and are flexible about pricing terms.

180 $ USD 15 päivässä
(0 arvostelua)
0.0