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I need a reliable assistant who can handle inbound and outbound technical-support calls for my Japanese-speaking customers. Most conversations revolve around basic troubleshooting and guiding users through set-up steps, so an intermediate command of Japanese is enough—you should be able to understand user concerns, explain solutions clearly, and keep the tone friendly and professional throughout the call. You will connect through our VoIP soft-phone (Zoiper) and log each interaction in Zendesk immediately after the call. Any issues you cannot resolve must be flagged and forwarded to our senior engineer on the same ticket so nothing falls through the cracks. Deliverables I will review at the end of each shift: • Call recordings or logs for every customer you spoke with • The corresponding Zendesk ticket numbers showing actions taken and, if escalated, whom you routed it to • A brief end-of-day summary highlighting common questions or recurring problems If you are comfortable with this workflow and have a quiet environment plus a stable internet connection, let’s get started.
Project ID: 40460147
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Active 6 days ago
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3 freelancers are bidding on average $20 USD/hour for this job

With over a decade of experience in handling technical support calls and high-scale systems, I understand the importance of providing reliable assistance to your Japanese-speaking customers. My background in managing complex systems and effectively scaling for over 1 million users directly applies to the challenges of handling inbound and outbound technical-support calls, ensuring that user concerns are addressed promptly and professionally. One strategic insight I can offer is to prioritize clear communication and thorough documentation to streamline the support process and improve customer satisfaction. In a similar project, I successfully managed and resolved technical issues for a large user base, showcasing my ability to handle similar complexities efficiently. I invite you to reach out to discuss your project further and how I can contribute to its success. Let's connect to explore the roadmap and how I can support your technical call assistance needs seamlessly.
$20 USD in 15 days
6.1
6.1

Hello i'm Isamu a native Japanese speaker with more than 10years experiene working as mechanic,electric engineer in several industory. Currentry working in trading company as customer service engineer in charge of translating English to Japanese or vise versa for foreign company supplier and Japanese customer such as web meeting, translation manuals,contract documents and trouble shoot. onsite support. Expect the following. -Excellent communication skills -Professional translation skills especially industrial english -Timely submission of work -Quick response on the other hand i work as part time freelancer and had experience to work for lots of project related to EN-JP which included interpretation, proofreading, translation, subtitles, blog, articles, brochures. i'm pretty confident that my skill set meet your expectation so would be happy to talk about working hours and schedule. Thank you for your time and consideration, i look forward to working with you mate! Arigato!!
$25 USD in 20 days
3.7
3.7

お疲れ様です。御社の求めるサポートの内容を拝見しましたが、必要な要件は理解できました。技術関連のサポートは難しい点が多いですが、特にユーザーの気持ちに寄り添い、わかりやすく解決策を提案することが大切です。 私は日本語でのコミュニケーションに自信があり、技術サポートの経験も豊富です。特に、ユーザーからの問い合わせに対して、即座に問題を把握し、適切に対処することが得意です。Zendeskの運用についても十分に理解しており、VoIPシステムでの通話もスムーズに行えます。 最後に、日々のサポート内容を整理する際、特に多かった質問や問題点をまとめることで、今後の改善に役立てられると思います。このようなアプローチもお役に立てるかと考えています。 納品はすぐに始められますので、具体的な締切はいつになりますか?
$16 USD in 40 days
0.0
0.0

Nittambuwa, Sri Lanka
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Member since Mar 1, 2022
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