Manage large amounts of inbound and outbound messages and calls in a timely manner.
Follow communication 'scripts' when handling different enquiries.
Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Take initiative to upsell products when they arise.
Establish sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Required language(s): Malay
Fresh graduates who are interested to start their career in a call Centre are also encouraged to apply – TRAINING Provided
Each shift consists of 10 working hours [inclusive of 1 hour lunch]
16 freelanceria on tarjonnut keskimäärin $489 tähän työhön
I have a good knowledge over MS word and Excel to make your drafting needs and consolidated needs. I can complete your work within the timeline to make your business goals to be going on a continuous workflow.
Hi, I am interested in this job. I am currently available to do this job fast and accurate. Let me know if you are interested by sending me invitation via freelancer. Thank you.
Hi there, I’m Aprilya who has 3years experience in customer service and still want to learn more about customers service. I’m looking forward for international experience.
I am very happy to learn what language, especially Indonesian, which is a daily thing in my country and I have studied the language for a very long time