Healthcare Phone Support Representative

@qualityxenter

As a seasoned customer support professional with over a decade of experience in various domains and an impeccable ability to write, I strongly believe I have the expertise you need for this project. I've handled a range of customer inquiries throughout my career, making me well-suited to handle all types of healthcare-related questions. My knowledge extends beyond just "deep technical troubleshooting'—I can effectively address your customers’ concerns regarding appointment availability, clinic policies, insurance participation, and more. My skills extend to the tech-end too as I possess an adept understanding of Zendesk and other similar ticketing tools. Thanks to my attention to detail and adherence to guidelines, I will ensure your diligent note-keeping standards that comply with HIPAA are met and exceeded. Having worked around various referencing styles holds me accountable in terms of accurate same-day ticket updates ensuring that your colleagues always see the full history.

@ingridk7

I'd be honored to become the voice of your healthcare brand, ensuring each and every caller receives a positive first impression. HIPAA compliance and meticulous note-taking have been principles I've strictly adhered to in my 5+ years experience as a Virtual Assistant in various sectors, including healthcare. I'm already well-versed with Zendesk, and leveraging it to consistently provide prompt and accurate updates whilst documenting every interaction is second nature to me. In addition to these core requirements, your key results closely align with my expertise. For example, enhancing customer satisfaction has always been one of my major skill sets. I will ensure that your average call wait time is below two minutes while maintaining at least a 95% positive rating from your callers via effective problem-solving and empathetic communication – both skills that have proven useful throughout my career. Moreover, my deep understanding of customer support operations would enable me to identify potential areas for improvement in your setup so we can continually enhance the effectiveness and efficiency of your phone-support system. On the whole, I am confident in my ability to leverage my experience with this project's description for a successful engagement in supporting your healthcare phone lines as a diligent and reliable partner.

@Microlent

Hello, I am Dr. Rajesh Rolen, PhD in Computer Science & Engineering, with experience of over 20+ years in HIPAA As a preferred freelancer in the top 1%, I have done 400+ projects here on freelancer.com, I have 4.9 ratings out of 5 on average, which showcases my quality of work and timely delivery. Key Highlights: - Free Hosting Support on the Cloud or any desired platform. - Free 3 months of post-delivery support to ensure that our client doesn’t face any challenges after the launch of the project. - Free Dedicated tester on projects to ensure quality delivery, so clients don’t need to act as a tester. - 10+ Years experience UI/UX team to ensure intuitive UI. Portfolio: https://www.freelancer.com/u/Microlent Please open the chat and send me a message, so we can have a more detailed discussion about the project to give you the project timeline and cost. Thank you for considering my services. I look forward to engaging in a productive conversation and understanding how I can be of assistance in bringing your project to life. Regards Rajesh Rolen

@tangramua

Hello,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Telemarketing, Technical Writing, Technical Support, VoIP, Customer Service, Call Center, Zendesk, HIPAA and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@rutha50

Hello dear client, I would love to bring my customer support and administrative experience to your healthcare team. I am experienced in handling inbound and outbound calls, responding to customer inquiries, scheduling appointments, managing follow-ups, updating CRM records, and maintaining accurate documentation. I understand that healthcare support requires a calm, empathetic, and professional approach. I can confidently assist callers with general questions about availability, appointments, policies, and next steps while knowing when an inquiry needs to be escalated to the appropriate clinical or billing team. I am highly organized and detail-oriented, with experience working with CRM systems, spreadsheets, Google Workspace, and Microsoft Office. I understand the importance of accurate same-day notes, protecting sensitive information, and maintaining complete interaction histories. I am comfortable working independently, handling a busy phone line, and ensuring every caller receives clear and respectful assistance. I am also confident learning your VoIP and Zendesk workflows quickly and following your HIPAA procedures carefully. I would be glad to become a dependable long-term member of your team. Best regards, Ruth Akinyi

@Jennycreation

Hello Sir, I have already worked on many **cryptocurrency trading systems, automated trading platforms, and exchange API integration projects**. I can also show you demos of my previous work. I am a full-time freelancer with **17+ years of experience** in software development, trading automation, and financial API integrations. My relevant experience includes: * Cryptocurrency trading platforms * Binance and Bybit API integration * MT4 and MT5 trading automation * C#-based copy trading software * Arbitrage trading systems (Binance ↔ Bybit) * Automated order execution (Buy/Sell/Square Off) * Portfolio and position management * Margin and risk management features * Real-time market data integration * Trading bots and strategy automation I have already developed a **C#-based Copy Trading Software** where trades from a master account are automatically copied to multiple child accounts. I have also built **arbitrage trading systems** between Binance and Bybit using their official APIs. In addition, I have developed trading platforms using **Zerodha Kite API, Alice Blue API, Angel One API, and Profitmart API**, including features such as order placement, position management, square-off, margin calculation, and automated trading execution. I have also implemented strategy automation using **AmiBroker CSV integration**. I can start working immediately and deliver a secure, scalable, and reliable trading solution based on your requirements. Please contact me in private chat so we can discuss your project in detail. I will be happy to show you **live demos and examples of my previous trading projects**. Looking forward to working with you. Thanks & Regards, Sanjay

@markom435

Hi there, Managing healthcare callers calmly while maintaining HIPAA compliance, accurate Zendesk histories, and fast response times requires dependable Customer Support and Customer Service expertise. I have strong experience solving exactly this type of problem by handling inbound calls empathetically, documenting every interaction the same day, protecting sensitive information, answering appointment, policy, and insurance questions clearly, and escalating clinical or billing matters to the correct team. Best regards, Marko

@kabirat12

THE FIRST VOICE A PATIENT HEARS CAN SHAPE HOW THEY FEEL ABOUT THE ENTIRE CLINIC. That makes every call more than a question-and-answer exchange. Patients should leave the conversation knowing what they need to do next, while the internal team has a clear, accurate record of what happened. The focus would be on: • Calm, clear conversations around appointments, policies and insurance • Patient-friendly explanations without crossing into clinical advice • Precise Zendesk notes so every interaction has useful context • Prompt escalation when a question belongs with the clinical or billing team • Consistent handling of sensitive information and required privacy standards What type of patient call do you receive most often?

@madhumantid

Hello, I’m interested in this customer support role and can provide professional, patient, and clear communication for your healthcare callers. I have experience in healthcare operations, audit support, documentation, and handling process-related queries with accuracy and attention to detail. I understand the importance of maintaining confidentiality and following HIPAA requirements when handling sensitive information. I’m also comfortable documenting interactions accurately, updating tickets on time, and escalating clinical or billing-related concerns to the appropriate team.I can provide a calm and helpful experience for callers while maintaining the required response time and quality standards. Thank you for considering my application.

@mirzazaheerbaig7

I’m interested in supporting your inbound customer phone line and being a professional, calm, and helpful first point of contact for your callers. I have experience with customer support, data entry, online tasks, and handling information accurately. I communicate clearly, listen carefully, and understand the importance of being patient and respectful with every caller. I can confidently handle general inquiries, record accurate call details, update tickets, follow instructions, and escalate issues to the appropriate team when needed. I’m also comfortable learning tools such as Zendesk and cloud-based VoIP systems quickly. I understand that healthcare-related conversations require privacy, accuracy, professionalism, and careful documentation. I will follow your procedures and confidentiality requirements closely and will never guess when an issue needs to be escalated. I’m available Monday–Friday during business hours and can commit to consistent, reliable support. I would be happy to complete any training or onboarding required. Thank you for considering my proposal. I’d be glad to discuss how I can support your team.

@simonmorsh02

Hello, I’m Mollah Morshed, a USA-educated customer support professional, published author, and apparel manufacturing/sourcing professional with **25 years of customer-service experience**. I have hands-on experience with **Zendesk**, Freshdesk, Olark, live chat, email, phone support, and CRM/ticket-based workflows. My background includes customer service with **Nike and 7-Eleven**, handling inquiries, complaints, follow-ups, and problem resolution with patience and professionalism. I can confidently manage your inbound healthcare calls, assist with appointment availability, clinic policies, insurance participation, and general inquiries, while appropriately escalating clinical or billing matters. I understand the importance of **HIPAA compliance, privacy, empathy, accurate note-taking, and same-day Zendesk updates**. I’m also the author of **“Angecorex Points (Part One),” currently under review by the Library of Congress**, reflecting my strong written communication skills. I have also received positive reviews and professional recommendations from USA-based professionals. I’m available Monday–Friday during business hours and ready to take full ownership of your phone support workflow. I’d welcome the opportunity to contribute to your team. Regards, MOLLAH MORSHED

@king933

Quality Improvement & Health Content Specialist for Health care phone assistant ​Hi am Getachew Zemed ​As an MSc-level Clinical Midwife and University Lecturer with 8+ years of expertise in health systems, clinical guidelines, and Quality Improvement (QI) methodologies, I can deliver rigorous, evidence-based outcomes for your project. ​I specialize in translating complex medical research into actionable clinical content, training modules, and strategic frameworks. ​Let’s connect for a brief 5-minute chat to discuss your specific deliverables, timeline, and how my technical background can add immediate value to your project. ​Best regards, Getachew Zemed

@favourn023

I am writing to express my interest in your inbound phone support role for the healthcare team. You're not just looking for someone to answer calls. You need a first impression that reassures patients, keeps wait times low, and leaves a clean ticket trail every colleague can trust. My background combines direct healthcare phone support with clinical training, so I bring both the empathy patients need and the documentation discipline PHI handling demands. To help you hit your call quality and response targets, I focus on three areas: Healthcare Call Ownership: At Pelagonius Veterinary Group, I managed patient intake for 15+ practices weekly and resolved 95% of inquiries on first contact across phone, email, and chat, all logged accurately in CRM and practice management systems. HIPAA-Grounded Documentation: I hold an active HIPAA certification and completed coursework in health data privacy and compliance. My paramedic background also trained me in SBAR handover reporting, so accurate real-time notes under pressure are second nature. Speed Without Sacrificing Accuracy: I cut average response time from 20+ minutes to 5 minutes at Pelagonius by building a structured inbox and call workflow. I can apply the same approach to help you hold wait times under your two-minute target. I'm ready to be the voice of your brand and help you hit that 95% helpful rating. Thank you for your time and consideration.

@rashmi858

नमस्ते, मैं आपके हेल्थकेयर कस्टमर सपोर्ट (Healthcare Customer Support) पद के लिए बहुत उत्सुक हूँ। मुझे कस्टमर सर्विस, फोन कॉल्स पर बात करने और क्लाइंट्स की समस्याओं को ध्यानपूर्वक और नम्रता से सुलझाने का अच्छा अनुभव है। मैं आपकी आवश्यकताओं को निम्नलिखित तरीकों से पूरा कर सकती हूँ: त्वरित एवं प्रभावी संवाद: मैं कॉल वेट टाइम को कम रखने और ग्राहकों को तुरंत सहायता प्रदान करने पर पूरा ध्यान दूँगी। बेहतर ग्राहक अनुभव: मैं कॉल करने वालों की बात ध्यान से सुनकर उन्हें सटीक जानकारी दूँगी, जिससे कस्टमर सैटिस्फैक्शन हमेशा ऊंचा रहे। सटीक एवं समयबद्ध रिकॉर्ड: मैं हर बातचीत और कॉल के नोट्स सही तरीके से दर्ज करूँगी ताकि टीम के साथ समन्वय बना रहे। मैं Zendesk जैसे टूल्स को आसानी से सीख सकती हूँ और डेटा गोपनीयता एवं HIPAA नियमों का सख्ती से पालन करती हूँ। मैं सोमवार से शुक्रवार व्यावसायिक घंटों (Business Hours) में काम करने के लिए पूरी तरह उपलब्ध हूँ। धन्यवाद, रश्मि

@dyil16

Hi! I’d love to support your healthcare team as your inbound phone support specialist. I bring 18+ years of customer service and sales experience, along with hands-on experience supporting a U.S.-based home healthcare company, where I regularly communicate with clients, families, caregivers, and management by phone and text. My responsibilities include handling inquiries, coordinating schedules and appointments, documenting interactions accurately, following up on concerns, and escalating issues to the appropriate person when needed. I understand that in healthcare, callers are often dealing with stressful or sensitive situations. I’m comfortable being the calm, professional first point of contact while protecting confidential information and maintaining clear, detailed records. I also have experience working with VoIP/cloud phone systems, CRM and scheduling platforms, and support workflows, and I’m comfortable learning your Zendesk processes quickly. Most importantly, I take ownership. Calls won’t simply be “answered”—I’ll make sure callers receive clear information, interactions are properly documented, and anything requiring follow-up reaches the right team promptly. I’m available Monday–Friday and would be happy to discuss your call volume, business hours, and current workflow. I can start immediately. Thank you, and I’d love the opportunity to speak with you!

@anujc275

Hi, I’d be happy to support your healthcare phone line and provide callers with a calm, professional, and helpful experience. I have 3+ years of experience in customer handling, documentation, recruitment support, and client communication, with a strong focus on clear communication, accurate record-keeping, and timely follow-up. I’m comfortable handling inbound calls, understanding customer concerns, documenting interactions accurately, and escalating issues to the appropriate team when needed. I can also quickly adapt to tools such as Zendesk and cloud-based VoIP systems. For a healthcare environment, I understand the importance of professionalism, confidentiality, empathy, and following established procedures when dealing with sensitive information. I would focus on maintaining accurate same-day ticket updates and ensuring every caller receives clear and respectful assistance. I’m available for a consistent Monday–Friday schedule and would be glad to discuss your workflow, training process, and expectations. Thank you for considering my proposal. I look forward to working with you.

@adrianamg45

Hola, me encantaría ayudarte con la atención de tus clientes. Para mí, un buen servicio no consiste solamente en responder mensajes: se trata de escuchar, entender lo que necesita cada persona y ofrecer una respuesta clara, amable y oportuna. Tengo experiencia en atención al cliente, gestión de consultas, reservas, comunicación escrita y manejo de herramientas digitales. Soy una persona organizada, paciente, responsable y muy comprometida con brindar una excelente experiencia. Tengo disponibilidad para comenzar de manera remota y estaré encantada de demostrarte con mi trabajo que puedes confiar en mí.

@CarlH566

Hello, I am very interested in this customer support position. I have professional experience working in healthcare-related service coordination, where I regularly communicate with clients, families, healthcare providers, and other organizations by phone and email. My responsibilities include answering questions, coordinating services and appointments, maintaining detailed documentation, following up on client concerns, and escalating issues to the appropriate provider or department when necessary. I understand the importance of confidentiality when handling sensitive health information and maintaining accurate records. I am comfortable learning and working with cloud-based systems and can quickly adapt to Zendesk and your VoIP platform. I am organized, patient, professional, and accustomed to handling multiple client needs while ensuring that documentation is completed accurately and promptly. I also speak English and Haitian Creole and can provide assistance in French, which may be helpful when communicating with a diverse patient population. I would be happy to discuss your workflow, expected call volume, and scheduling requirements. Thank you for considering my application.

@morne01

?IF YOU'RE NOT HAPPY, YOU DON'T PAY.? Recently, I helped a healthcare provider enhance their customer service experience, ensuring callers felt supported and informed with every interaction. I will help you achieve a seamless and professional phone support experience that leaves a lasting positive impression on your patients. I understand the need for a calm and informative presence on the phone, especially regarding appointment availability and clinic policies. Ensuring adherence to HIPAA guidelines is crucial in our line of work. I have extensive experience outside of freelancer, but I am new to Freelancer. My skills in customer support, particularly in healthcare, combined with my proficiency in Zendesk, will ensure every caller feels valued and understood. Regards, MORNE.