Currenty we are using Kayako as a helpdesk system. We need a 16:9 sized web based wallboard solution - focus on personal performance. The best would be if you can meke a Kayako plugin. The webapp need to use Kayako API (!!!) The desired deign, you can see at the attached file.
The numbers we need to see on WB is the folloing:
- blue: percentege of the useful hours against all working hours. Formula: (billed hours of given mouth) / 160 *100
- green: number of billed hours of a given mouth
- yellow: number if open/closed tickets of a given staff
At the admin site of the app we ned to:
- add / delete staff (not all staff on the WB)
Kayako plugin DOCS: