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Online Support System with Web Cam Support , Ajax Form Posting

Online Support System

We are planning to implement an online support system. This project must have a secure peer to peer connection between end-user and online-support office.

and have two dimensional software. one is the web side. the other one is the help-desk side. Web side should be codded by PHP-MYSQL-AJAX-FLASH or .NET-MSSQL-AJAX-FLASH. Also the help desk side can be like a standalone management console software.

first things first for this online support system we have 1-4 supporters.

Therefore there must be a queue system. User can know the approximately waiting time and can know queue-up request number.

After activating your assistant you may communicate with him/her by using semi-directional (help desk to end-user) with [ CAM and AUDIO and CHAT] or [ CAM and CHAT ] or [ just CHAT ]. User can select the communication type. The default type will be [webCAM,Audio and CHAT] one. User can terminate audio or video.

CAM and Audio have to use different ports and connections at the same time for preventing audio streaming from disconnections.

CAM Communication will be coded with FLASH + FLASH MEDIA SERVER (if necessary) + Secure Connection

CHAT must be coded with Ajax.

AUDIO streaming can be coded with flash media server (if necessary ) or windows media player or real player.

user should stop one of the connections (VIDEO or AUDIO Streaming or Chat)

user should rate the help desk after finishing the online conversation

help desk should save the CAM video with audio connection or chat log.

user should mail chat log to him/herself.

help desk should suspend end-user for a while.

This is the first step of the support system project.

The Second phase of the project is :

Help-desk has several prepared html forms (with database management system), html terms and condition screens, and html text screens on its own. While help desk and end user making conversation with each other, help desk should directly show these prepared documents and let end-user to fill if that document is a prepared form.

The form can be a set of text box with credit card info or a single text dislaimer page.

this must me done with layers while CAM, AUDIO or CHAT connection is alive. Hence these actions should performed with ajax.

P.S. All the the design guide will be provided by experienced web designers as psd files. The interface should match these guidance.

Download the latest fully detailed project description from here.

[url removed, login to view]

Taidot: .NET, Adobe Flash, AJAX, Komentosarjan asennus, Videopalvelut

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Tietoa työnantajasta:
( 0 arvostelua ) Istanbul, Turkey

Projektin tunnus: #209182

17 freelancers are bidding on average $6235 for this job

jiagao

Dear Sir, we can build this project for you. Please check PM.

7000 $ USD 45 päivässä
(7 arvostelua)
5.9
aviontechnology

Hello, this bid is from AvionTechnology, a company with 3+ years of experience in offering IT solutions. We are based out of Schaumburg, US. We have a good eye for perfection because we enjoy taking up several projects Lisää

5000 $ USD 60 päivässä
(5 arvostelua)
6.0
technoparkcorp

Hi, According to the requirements received so far, I see this project as an interesting opportunity for us to show our experience and professional skills. Let's chat in PMB in order to discuss your requirements and o Lisää

6000 $ USD 30 päivässä
(3 arvostelua)
5.4
QualityService

We can do this project within time; please see PMB for more details.

7000 $ USD 30 päivässä
(2 arvostelua)
5.0
CDNProjects

Please check your PM

5000 $ USD 1 päivässä
(2 arvostelua)
3.5
VAPSOFT

Hello Sir, Warm regards from VAPSOFT Technologies Team. We are a well established Web Design and Development Company - with enough expertise in the Web Design and Development Arena. We have created innovative, u Lisää

7500 $ USD 0 päivässä
(0 arvostelua)
3.4
designgiant

Plz check my PMB

8000 $ USD 50 päivässä
(0 arvostelua)
0.0
hpm

hello! we already developed similar projects and we can provide you with a reliable and easy-to-use solution. please open a PMB, so, we can talk more about the project and schedule a suggestive demo regarding our pr Lisää

7500 $ USD 40 päivässä
(0 arvostelua)
0.0
pushpalgwt

Dear Sir, We introduce ourselves as a Complete IT Solution Company based in KOLKATA, WEST BANGAL providing various services from software devlopment, web devlopment and BPO. For further details you can log onto h Lisää

5000 $ USD 22 päivässä
(0 arvostelua)
0.0
shaik4321

We are glad to say that we will be able to do this project. We can do this project for 5000 USD and we need two months of time frame to implement this complete solution. I will put 3 dedicated team members for this p Lisää

5000 $ USD 60 päivässä
(0 arvostelua)
0.0
shilpar

Hello, We are interested! Pl see pm to have a look at our portfolio. We are India based Software Services Company. We are Microsoft Gold Partners. Regards, Shilpa.

7000 $ USD 45 päivässä
(0 arvostelua)
0.0
dengyn

I am a professional in ASP.NET, C#, VB, PB, Java with 6 years involving many internal business systems with CS or BS model, pls check my PM, I can normally be on line via MSN or Skype.

6000 $ USD 60 päivässä
(0 arvostelua)
0.0
SaschArt

I have BIG experience in Flash Media, Flash, PHP, MySQL. See PM for detail!

5000 $ USD 25 päivässä
(0 arvostelua)
0.0
c0l0rad0

We are an American based group of developers located on the Gulf Coast of Mississippi employing a staff of 36 programmers. We have offices in Texas, Florida and Pakistan. We have the expertise to accomplish what you wa Lisää

8000 $ USD 60 päivässä
(0 arvostelua)
0.0
AtlantaWeb

Hi, We are Atlanta based Web Development Firm. We have read your requirements and can assist you professionally. Please see your PM for our credentials.

7000 $ USD 45 päivässä
(0 arvostelua)
0.0
franzsolutions

Hello Sir, please check your pmb Thanks

5000 $ USD 35 päivässä
(0 arvostelua)
0.0
Rivet

Hi, Though new here in this website, but have a good profile and team to work with. I assure you the best quality with work. Brief About Us,We have a dedicated team of software professionals who are Microsoft Certified Lisää

5000 $ USD 45 päivässä
(0 arvostelua)
0.0