Online Support System with Web Cam Support , Ajax Form Posting

Online Support System

We are planning to implement an online support system. This project must have a secure peer to peer connection between end-user and online-support office.

and have two dimensional software. one is the web side. the other one is the help-desk side. Web side should be codded by PHP-MYSQL-AJAX-FLASH or .NET-MSSQL-AJAX-FLASH. Also the help desk side can be like a standalone management console software.

first things first for this online support system we have 1-4 supporters.

Therefore there must be a queue system. User can know the approximately waiting time and can know queue-up request number.

After activating your assistant you may communicate with him/her by using semi-directional (help desk to end-user) with [ CAM and AUDIO and CHAT] or [ CAM and CHAT ] or [ just CHAT ]. User can select the communication type. The default type will be [webCAM,Audio and CHAT] one. User can terminate audio or video.

CAM and Audio have to use different ports and connections at the same time for preventing audio streaming from disconnections.

CAM Communication will be coded with FLASH + FLASH MEDIA SERVER (if necessary) + Secure Connection

CHAT must be coded with Ajax.

AUDIO streaming can be coded with flash media server (if necessary ) or windows media player or real player.

user should stop one of the connections (VIDEO or AUDIO Streaming or Chat)

user should rate the help desk after finishing the online conversation

help desk should save the CAM video with audio connection or chat log.

user should mail chat log to him/herself.

help desk should suspend end-user for a while.

This is the first step of the support system project.

The Second phase of the project is :

Help-desk has several prepared html forms (with database management system), html terms and condition screens, and html text screens on its own. While help desk and end user making conversation with each other, help desk should directly show these prepared documents and let end-user to fill if that document is a prepared form.

The form can be a set of text box with credit card info or a single text dislaimer page.

this must me done with layers while CAM, AUDIO or CHAT connection is alive. Hence these actions should performed with ajax.

P.S. All the the design guide will be provided by experienced web designers as psd files. The interface should match these guidance.

Download the latest fully detailed project description from here.

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Taidot: .NET, Adobe Flash, AJAX, Komentosarjan asennus, Videopalvelut

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Tietoa työnantajasta:
( 0 arvostelua ) Istanbul, Turkey

Projektin tunnus: #209182

17 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_26% %project_currencyDetails_sign_sub_27% tähän työhön


Dear Sir, we can build this project for you. Please check PM.

$7000 USD 45 päivässä
(7 arvostelua)

Hello, this bid is from AvionTechnology, a company with 3+ years of experience in offering IT solutions. We are based out of Schaumburg, US. We have a good eye for perfection because we enjoy taking up several projects Lisää

$5000 USD 60 päivässä
(5 arvostelua)

Hi, According to the requirements received so far, I see this project as an interesting opportunity for us to show our experience and professional skills. Let's chat in PMB in order to discuss your requirements and o Lisää

$6000 USD 30 päivässä
(3 arvostelua)

We can do this project within time; please see PMB for more details.

$7000 USD 30 päivässä
(2 arvostelua)

Please check your PM

$5000 USD 1 päivässä
(2 arvostelua)

Hello Sir, Warm regards from VAPSOFT Technologies Team. We are a well established Web Design and Development Company - with enough expertise in the Web Design and Development Arena. We have created innovative, u Lisää

$7500 USD 0 päivässä
(0 arvostelua)

Plz check my PMB

$8000 USD 50 päivässä
(0 arvostelua)

hello! we already developed similar projects and we can provide you with a reliable and easy-to-use solution. please open a PMB, so, we can talk more about the project and schedule a suggestive demo regarding our pr Lisää

$7500 USD 40 päivässä
(0 arvostelua)

Dear Sir, We introduce ourselves as a Complete IT Solution Company based in KOLKATA, WEST BANGAL providing various services from software devlopment, web devlopment and BPO. For further details you can log onto h Lisää

$5000 USD 22 päivässä
(0 arvostelua)

We are glad to say that we will be able to do this project. We can do this project for 5000 USD and we need two months of time frame to implement this complete solution. I will put 3 dedicated team members for this p Lisää

$5000 USD 60 päivässä
(0 arvostelua)

Hello, We are interested! Pl see pm to have a look at our portfolio. We are India based Software Services Company. We are Microsoft Gold Partners. Regards, Shilpa.

$7000 USD 45 päivässä
(0 arvostelua)

I am a professional in ASP.NET, C#, VB, PB, Java with 6 years involving many internal business systems with CS or BS model, pls check my PM, I can normally be on line via MSN or Skype.

$6000 USD 60 päivässä
(0 arvostelua)

I have BIG experience in Flash Media, Flash, PHP, MySQL. See PM for detail!

$5000 USD 25 päivässä
(0 arvostelua)

We are an American based group of developers located on the Gulf Coast of Mississippi employing a staff of 36 programmers. We have offices in Texas, Florida and Pakistan. We have the expertise to accomplish what you wa Lisää

$8000 USD 60 päivässä
(0 arvostelua)

Hi, We are Atlanta based Web Development Firm. We have read your requirements and can assist you professionally. Please see your PM for our credentials.

$7000 USD 45 päivässä
(0 arvostelua)

Hello Sir, please check your pmb Thanks

$5000 USD 35 päivässä
(0 arvostelua)

Hi, Though new here in this website, but have a good profile and team to work with. I assure you the best quality with work. Brief About Us,We have a dedicated team of software professionals who are Microsoft Certified Lisää

$5000 USD 45 päivässä
(0 arvostelua)